A company is looking for a Call Center Advisor 1 - Tier 1.
Key Responsibilities
Provide first-tier customer service support for inbound calls, addressing client needs and issues
Engage in active listening to confirm information, identify customer needs, and provide solutions
Collaborate with other departments to resolve problems and advocate for customers
Required Qualifications and Education
High School diploma or G.E.D
At least 1 year of customer service experience
Computer skills and familiarity with business apps and software programs
Ability to work in a fast-paced call center environment
Capacity to troubleshoot basic technical issues
Call Center Advisor • Kansas City, Missouri, United States
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