Access Analytics, Ambulatory Operations Consultant, Director

Operations Consulting Generalist

At PwC, our people in Operations Consulting specialize in providing consulting services on optimizing operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an Operations Consulting Generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimizing operational efficiency and effectiveness. Working in this area, you will analyze client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success. You create a healthy working environment while maximizing client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to :

Lead in line with our values and brand.

Develop new ideas, solutions, and structures; drive thought leadership.

Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.

Balance long-term, short-term, detail-oriented, and big picture thinking.

Make strategic choices and drive change by addressing system-level enablers.

Promote technological advances, creating an environment where people and technology thrive together.

Identify gaps in the market and convert opportunities to success for the Firm.

Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team, you will lead transformative initiatives in healthcare access analytics and ambulatory operations. As a Director, you will set the strategic direction, drive business growth, and maintain impactful executive-level client relations while mentoring the next generation of leaders. This role offers the chance to shape client engagements, enhance operational workflows, and foster an environment where innovation thrives.

Responsibilities

Streamline operational workflows to improve productivity and effectiveness

Foster a culture of innovation and collaboration among team members

Establish and maintain executive client relationships

Identify market opportunities and develop tailored solutions

Uphold adherence to professional standards and industry practices

What You Must Have

Bachelor's Degree

At least 12 years of experience

What Sets You Apart

Master's Degree in Health Administration, Management Information Systems, or Public Health

Epic certification in Cadence, Ambulatory, or MyChart

Demonstrating thought leadership in client engagement management

Understanding healthcare provider industry operations and payment systems

Conducting assessments of client ambulatory operations

Identifying opportunities for process enhancement and optimization

Developing financial models and key performance indicators

Working with cross-functional teams to achieve goals

Thriving in fast-paced environments while managing multiple priorities