Specialist, Technical Customer Service

Oatey Job Opportunity

Since 1916, Oatey has provided reliable, high-quality products for the residential and commercial plumbing industries, with a commitment to delivering quality, building trust and improving lives. Today, Oatey operates a comprehensive manufacturing and distribution network comprised of industry leading family of companies. At Oatey, we're doing big things and by joining us, you'll have the chance to do big things too. You can build a strong career in an innovative, inclusive, high-performance environment, with the confidence that your company cares about you, our customers and our world. Ready to make an impact in a place where you matter?

Position Summary : Responsible for satisfying customer inquiries via fax, phone and internet regarding products and product applications.

Position Responsibilities :

• Work with customers to troubleshoot and resolve product application issues.
• Make product recommendations based on customer requirements.
• Respond to customer inquiries for product or order information from email, phone, fax or EDI. Coordinate with local sales agent to resolve customer application issues.
• Ensure special instructions are clearly communicated in text with appropriate dates, initials, and buyer contacts.
• Recommend and up sell products compatible with customer buying patterns and quotations.
• Support Lean initiatives.
• Edit orders for correct sales and shipping information, and ensure proper price is applied.
• Make additions and deletions to existing orders according to existing policy and procedure.
• Develop and deliver ongoing product application training for customer service staff, providing technical tips to assist customers.
• Provide technical support during on site visits and virtual training.
• Enter customer / product complaints / claims into our Quality Form (QF) system.
• Answer customer inquiries through Bazaarvoice from our various distributors.

Knowledge and Experience :

Education and Certification :

Compensation Range for the position Minimum $56,846 - Midpoint $72,478 - Maximum $88,111 Offer amount determined by experience and review of internal talent. At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey!

Oatey Total Rewards :

Equal Opportunity Employer : The Oatey family of companies are an equal opportunity employer committed to Diversity, Equity, and Inclusion. We recruit, employ, promote, and offer competitive pay for all jobs without regard to race, color, creed, religion, sex, age, national origin, disability, sexual orientation, or any other characteristic protected by law.