Senior Manager, Technical Consultant

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box – we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Position Description

We are looking for an experienced, enthusiastic, hands‑on leader who can rapidly learn the Okta value proposition and apply it to customers of all sizes. This is a key leader of the Professional Services organization accountable for the implementation of Okta services. You have experience managing a technical team, resource forecasting, change management and operational excellence for PS teams. You have a deep understanding of reporting and metrics as well as capacity planning and utilization targets. You will have a strong Consulting background with an ability to handle multiple work streams and be deeply comfortable with client issues and resolutions. Additionally, this position is a player / coach role that includes customer‑facing delivery responsibilities.

You are responsible for collaborating with leaders and team members across the Global Professional Services organization for the planning and deployment of the solution for our customers to ensure we are providing the appropriate services for their success.

Duties and Responsibilities

• Assist the Director, Technical Consulting with oversight and accountability for professional services billings / revenue, customer satisfaction, resources, and utilization.
• Responsible for hiring, growing, and retaining PS Technical Consulting team members wholly focused on our customers’ success.
• Provide direct management, mentoring, and support to the Technical Consultants to ensure their continued technical, professional, and career growth.
• Demonstrate / improve our repeatable implementation methodology to rapidly enable customers to adopt the Okta service.
• Directly contribute to ongoing process improvement within the TC practice and across Okta Professional Services and our subcontractor ecosystem.
• Represent Okta Professional Services across multiple engagements and workstreams.
• Ensure customer success from beginning to end of the engagement life cycle.
• Continue to upskill team members to ensure team has the expertise and capabilities to successfully deliver Okta to customers.
• Customer‑facing delivery (30%) and is a player / coach.

Qualifications

Communication

Team And Customer Interaction

Education

Okta’s 5 Core Leadership Competencies

Compensation

The OTE range for this position for candidates located in the San Francisco Bay area is between : $227,000 — $341,000 USD .

Below is the annual OTE range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington : $203,000 — $305,000 USD .

Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

What you can look forward to as a Full‑Time Okta employee!

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https : / / www.okta.com / company / careers /

Some roles may require travel to one of our office locations for in‑person onboarding.

Equal Opportunity Employer Statement

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https : / / www.okta.com / legal / personnel-policy / .

#J-18808-Ljbffr