Transit Operations Coordinator

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued—and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Transit Operations Coordinator assists with the overall management of activities for UMass Transit Services (UMTS) to ensure that all performance and safety measures are met. Maintains adherence to UMTS rules, policies, and procedures in support of the agency's goals and objectives, efficiency of operation, cost effectiveness, and positive co-worker relations.

Essential Functions

• Assigns and manages staff and resources to meet service goals within budget; handles division changes and bidding processes.
• Coordinates daily bus operations including scheduling, dispatching, and route planning to ensure reliable and on-time service delivery.
• Helps set goals and priorities, plan, assign tasks, and monitor work in the operating division.
• Monitors staff compliance with policies, manage employee records, and keep division statistics.
• Reviews and analyzes transit operations to ensure efficiency, resolve problems, and control costs.
• Collaborates with maintenance and logistics teams to ensure fleet readiness and minimize downtime.
• Handles and resolves customer complaints.
• Guides Bus Operators during accidents, schedule changes, and emergencies.
• Participates in accident investigations to prevent recurrence and determine if accidents are chargeable according to labor agreement mandates.
• Oversees vehicle services for events, including staffing and equipment needs.
• Manages bus route changes and detours during road projects and emergencies; coordinates with relevant agencies.
• Prepares written incident reports, correspondence, bulletins, and standard operating procedures.
• Coordinates with other departments and agencies to improve schedules and service quality.
• Works closely with Bus Operators, Transit Operations Supervisors, and other staff members to support the goal of providing safe, courteous, and reliable transit service.
• Helps set goals and priorities for UMass Transit Services.
• Supervises, trains, and motivates staff.
• Implements safety policies and ensures staff accountability for safety performance.

Minimum Qualifications (Knowledge, Skills Abilities, Education, Experience, Certifications, Licensure)

Preferred Qualifications

Degree or certification in transportation, planning, business administration or another related field.

Other Functions

Work Schedule

Physical Demands / Working Conditions

Typical office environment.

Salary Information

Level 26

PSU Hiring Ranges

Special Instructions to Applicants

Please complete online application and provide resume and contact information for (3) three professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

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