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Technical Project Manager
Technical Project ManagerSwitchboard Hiring • Dallas, TX, US
Technical Project Manager

Technical Project Manager

Switchboard Hiring • Dallas, TX, US
20 days ago
Job type
  • Full-time
  • Remote
  • Quick Apply
Job description

Switchboard is looking for an Technical Project Manager on behalf of our client, a B2B SaaS company.

What You'll Do

  • Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months
  • Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications
  • Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team
  • Manage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logistics
  • Own the day-to-day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables

Requirements

  • 3+ years of external facing project management or implementation experience
  • Comfort working with technical teams and concepts — you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)
  • Experience with cloud-based software implementations and ideally some exposure to ERP systems
  • Ability to juggle multiple projects simultaneously — you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift
  • Learning and adaptability — you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day
  • Strong organizational and communication skills — you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams
  • Experience collaborating across teams — you ask thoughtful questions, actively support teammates, and value working in a collaborative environment with a family-oriented culture
  • Spanish language skills (bonus)
  • Benefits

    Location : Dallas, TX - Remote (hybrid if in Dallas metro area)

    Compensation : $85K - $100K, plus bonus

    Benefits :

  • Health, dental, and vision coverage starting your first full month
  • 401(k) with employer match
  • Life insurance, short and long-term disability insurance
  • Generous paid time off + 11 paid holidays + 1 paid volunteer day
  • Paid parental and sick leave
  • Sponsorship not available. Position only available to those within the US with legal authorization to work.

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    Technical Project Manager • Dallas, TX, US

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