Customer Service Representative (Inside Sales) - Temporary

UPMC Individual Sales & Account Management Temporary Sales Agents

UPMC Individual Sales & Account Management is hiring temporary Sales Agents to assist with the growing membership during the Annual Open Enrollment period. The agents will support the department's sales processes by answering inquiries and assisting with enrollments from prospective UPMC members, and current UPMC members.

These roles will work onsite in downtown Pittsburgh and are expected to last until January 2026. The temporary positions pay a rate of $18 / hr. Responsibilities :

• Support the department's sales process.
• Present UPMC Health Plan products to prospective clients telephonically. Answer incoming inquiries from prospective members.
• Document inquiries in accordance with sales department guidelines.
• Conduct outbound service calls in accordance with departmental initiatives. Assist team in increasing overall market share for by region and county.
• Proficiency in UPMC Health Plan's products, sales tools, guidelines, and processes. Develop and maintain credibility in the marketplace. Gain and log competitive information in appropriate fashion and location.
• Performs in accordance with system-wide competencies / behaviors.
• Performs other duties as assigned.

Qualifications :