Web Store Operations Specialist

Primary Job Title :

Web Store Operations Specialist / E-commerce Operations Specialist

Alternate / Related Job Titles :

eCommerce Operations Specialist

Online Merchandising Coordinator

Digital Retail Operations Analyst

Web Merchandising Specialist

Location : Framingham, MA

Onsite Flexibility : Hybrid

Contract Details :

Position Type : Contract

Contract Duration : Approximately 3.5 months

Start : As Soon As Possible

Pay Rate : $29.12–$34.48 per hour

Job Summary :

The Web Store Operations Specialist plays a key role in executing and maintaining day-to-day eCommerce operations to support and drive online sales across multiple brand websites. This position ensures accurate site merchandising, product categorization, and seamless user experience. The role requires exceptional attention to detail, strong analytical skills, and cross-functional collaboration with teams in Merchandising, Marketing, Analytics, and Product to optimize site performance and enhance the customer journey.

Key Responsibilities :

Execute accurate site merchandising experiences through ongoing categorization upkeep, taxonomy, and navigation optimization.

Manage and maintain product categorization and daily site sweeping to ensure accuracy across all brand sites.

Support promotional and operational functions, including static content updates, marketing setups, shipping updates, and filter audits.

Document standard operating procedures (SOPs) for workflows and ensure consistent execution.

Troubleshoot site issues and defects, escalating findings to management and cross-functional teams.

Partner with eCommerce Operations leadership to identify process improvement and automation opportunities.

Conduct competitive and industry trend analysis through site deep dives, documenting insights and recommending optimizations.

Collaborate across internal departments to resolve issues efficiently with minimal disruption to customers.

Required Experience :

Bachelor’s degree or equivalent work experience.

At least 1 year of experience in Marketing, eCommerce, Finance, Project Management, or Product Management.

Strong understanding of eCommerce operations and KPIs.

Experience with Adobe Analytics or Google Analytics and familiarity with A / B or multivariate testing.

Proficiency in Excel and data-driven reporting.

Excellent communication and collaboration skills, with the ability to work effectively across departments.

Passion for improving customer experience and enhancing brand equity online.

Required Skills :

eCommerce Operations Management

Data Analysis & Reporting

Product Categorization & Merchandising

Preferred Skills :

Adobe Analytics or Google Analytics

Excel (Advanced Functions & Reporting)

Workflow Process Documentation (SOPs)

Cross-functional Collaboration

Process Optimization & Automation

Additional Skills :

Trend Analysis & Competitive Research

Promotional and Content Setup

Site Navigation & Taxonomy Management

Quality Assurance and Defect Reporting

Benefits :

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

About the Client :

Off-Price Apparel and Home Retailer — A Fortune 500 company and leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores across nine countries and four eCommerce sites, the company offers an extensive range of products at unbeatable prices. They are committed to fostering an inclusive workplace and serving as a responsible corporate citizen dedicated to innovation, customer value, and sustainability.

About GTT :

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

Job Number : 25-27417

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