Customer Solutions Coordinator

Customer Success Coordinator

Leverages proprietary US Foods systems and tools to coordinate customer solutions specific to new, at risk, and lost customers for the area. The CSC is primarily responsible for lead assignments, new customer onboarding, and the save our sales process. The CSC works with the area director of sales support, and cross functionally with all departments to gather and distribute information to stakeholders and the appropriate leadership teams, to ultimately drive new business and reduce customer churn.

Essential Duties And Responsibilities

Coordinates and offers strategic insight to all aspects of new customer onboarding and lead assignment

Identifies and analyzes at-risk customers, serving as key contact for the save our sales (SOS) process and net promoter score

Provides area reporting and analysis specific to new business and lost business

Active participant in core team meetings and routines

Audit programs for accurate sales information

Administers SOUS and expandshare user access

Other responsibilities as required

Relationships

Internal : Work closely with the area director of sales support, area vice presidents of national sales, area vice presidents of local sales, regional sales managers, district sales managers, with some interaction with TMs, drivers, transportation, revenue management and others.

External : Email and or phone interaction with prospective customers

Qualifications

Education / Training : High school diploma or equivalent required. Bachelor's degree preferred.

Related Experience / Requirements : Applied experience in the collection and analysis of data, as well as formulating plans and activities based on that analysis, preferably in a sales environment.

Knowledge / Skills / Abilities :

Must be able to effectively prioritize multiple assignments in an organized manner, effectively completing assignments in a fast-paced environment, within a timely manner.

Excellent organizational skills required.

Must possess sound written and oral communication skills. The successful candidate will possess a communication style that is highly engaged, proactive, customer-service focused and able to adapt to the needs of multiple stakeholders.

Proficient knowledge of Microsoft Word, PowerPoint, Outlook and Excel required.

Must be able to establish and maintain a broad knowledge of the US Foods business and the operational essentials that impact our results.

Salesforce software experience preferred

Physical Requirements : Must be able to sit and stand for long periods of time

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here.

This role will also receive overtime compensation.

Compensation depends on relevant experience and / or education, specific skills, function, geographic location, and other factors as applicable by law (for example : state minimum wage thresholds). The expected base rate for this role is between $24 - $45.

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