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Customer Support Specialist
Customer Support SpecialistHustle Notice Biz • Madison, WI, US
Customer Support Specialist

Customer Support Specialist

Hustle Notice Biz • Madison, WI, US
1 day ago
Job type
  • Full-time
Job description

Customer Support Specialist

Unilux Brand is seeking a dedicated and enthusiastic Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing top-notch support and ensuring their satisfaction with our products and services. You will handle customer inquiries, troubleshoot issues, and work collaboratively with other departments to enhance the overall customer experience.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Assist customers with product-related questions and issues, ensuring a high level of satisfaction.
  • Document customer interactions and maintain accurate records for future reference.
  • Troubleshoot and resolve customer complaints, escalating more complex issues to the appropriate departments.
  • Collaborate with team members and other departments to improve service delivery and customer experience.
  • Provide feedback to management on customer trends and suggestions for improving products or services.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; a degree in a related field is a plus.
  • Proven experience in customer support or a related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think critically.
  • Ability to work well under pressure and handle difficult situations with grace.
  • Familiarity with customer support software and tools (e.g., Zendesk, Salesforce).

    • Benefits

  • Comprehensive health, dental, and vision coverage
  • Paid time off, including vacation and sick leave
  • Retirement savings plan with employer contributions
  • Employee wellness programs and mental health support
  • Professional training and development opportunities

    • About Unilux Brand

    We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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    Customer Support Specialist • Madison, WI, US