Strategic Account Manager

Job Description

Job Description

Strategic Account Manager

The Strategic Account Manager (SAM) serves as the primary business partner for top national and strategic accounts — the company’s top revenue-driving customers. This role combines strategic planning, relationship management, and commercial execution to deepen partnerships, drive sustainable growth, and strengthen customer satisfaction.

The SAM acts as both hunter and farmer, leading joint business planning efforts, coordinating internal cross-functional teams, and ensuring that each account receives customized merchandising and operational support aligned with shared growth goals.

Key Responsibilities :

Strategic Account Leadership

• Own and manage a defined portfolio of national accounts.
• Develop and execute annual joint business plans (JBPs) that define revenue, margin, and share-of-wallet growth goals.
• Partner with senior customer stakeholders across sales, procurement, marketing, and leadership to align on strategy and objectives.
• Lead quarterly and annual business reviews to track progress and recalibrate initiatives.

Relationship Development

Business Growth & Execution

Merchandising & Program Development Support

Cross-Functional Collaboration

Key Performance Indicators (KPIs) :

Qualifications :

Why Join Us

As a Strategic Account Manager, you’ll be at the center of our most important customer relationships — shaping strategy, driving growth, and influencing product direction. This role offers visibility across the organization, an opportunity to lead within a collaborative, entrepreneurial team, and the ability to directly impact both customer success and company performance.

We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates : Health, Dental, Vision, Life, STD / LTD, Long-Term Care, Pet Insurance, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts.

Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.