Store Leader - 6127

Overview

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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

The Store Leader / Store Leader 2 is responsible for all facets of store operations (at two store locations for SL2) and directly influences the performance of everyone who interacts with guests. Using elements of GameStop\'s buy, sell, trade, and reservation business model, the Circle of Life, the Store Leader develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming, and supporting the overall store environment to meet / exceed sales and profit. This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Responsibilities

• SL2 will manage and lead in a multiunit capacity, with the ability to multitask and direct a larger team across two store locations.
• Provide and model best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using Point-of-Sale (POS) system; responsibilities include making correct change, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Leader when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates; ensure onboarding, training, and compliance training before opening / closing shifts.
• Communicate with store associates and District Manager to ensure initiatives are implemented; supervise and delegate tasks to Guest Advisors and related roles.
• Schedule store associates following guidelines; supervise staffing levels to maintain excellent guest service.
• Approve payroll, make time edits, and verify pay for time worked.
• Provide recognition and feedback to associates; maintain records in HRIS as required.
• Maintain a clean, organized store and ensure proper merchandizing per guidelines; ensure fixtures and equipment are in working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform inventory counts and restock merchandise; move products from stock to sales floor as needed.
• Protect company assets through inventory control and loss prevention practices; conduct security checks as appropriate at close.
• Lead the team to meet or exceed sales, profit, and shrink goals; complete administrative duties as required.
• Balance and reconcile daily transactions; manage closeout paperwork and bank deposits according to policy.
• Verify shipments for discrepancies; conduct counts and communicate discrepancies to District Leader.
• Process defectives / recalls and stock pulls accurately; ensure proper labeling and packing lists.
• Maintain safety and report injuries per guidelines; keep store records / files neat and updated.
• Build professional partnerships when applicable, including bases on military installations.
• Adhere to GameStop policies and procedures, including respectful workplace, attendance, confidentiality, and ethics.

Qualifications

Key Job Skills And Abilities

Compensation : $22.00 - $30.00 per hour

Employment Type

Industry

Job descriptions are subject to change at any time based on business conditions / needs, including changes to the essential job duties, qualifications, and / or key job skills and abilities consistent with the position's purpose. GameStop considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and / or other incentives

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