Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We've built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Business Cards and Payments - as well as our aspiration to serve a wide range of needs for our customers beyond the card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

The Role :

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? Within Capital One's Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

As a Customer Engagement Consultant, you will play a key role in identifying opportunities and providing direct support to our customers. The consultant will be responsible for executing outbound contact campaigns through a variety of channels and execute next steps to help meet the client's needs.

The ideal candidate will be able to work in a fast-paced environment with changing priorities, have strong relationship building skills, and be able to meet our customers at moments that matter to grow and retain their business. This person must have strong influence and client management skills, a consultative sales skill set, and must be able to work autonomously. This individual must also have strong written and verbal communication skills for over-the-phone and email communication.

General Responsibilities :

• Execute call campaigns, engage customers to speak further about complex opportunities and take action in real-time.
• Develop subject matter expertise on the Business Cards & Payments product suite in order to effectively problem solve, cross-sell or pitch a solution that meets the client's needs.
• Use judgment to identify the appropriate path to embark on with the client and engage partners or leadership as needed.
• Utilize various forms of communication including, but not limited to email, phone and direct mail.
• Develop, manage and maintain relationships with field teams across Business Cards & Payments.
• Work independently and seek out feedback and data to reflect on and improve your own performance.
• Be compliant with all Capital One protocols and client activities.
• Maintain and update the CRM system.

An Ideal Candidate Possesses :

Basic Qualifications :

Preferred Qualifications :

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.