Bilingual Member Care Representative (Contact Center Hybrid- Maryland based)

Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values : trustworthy, excellence, collaborative, empowerment and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Career Opportunity

We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative to work in our fast-paced Contact Center.

The Bilingual Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member's specific needs. The Bilingual Member Care Representative will also assist non-members in establishing their membership and setting up their accounts.

Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6 : 05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2 : 05 p.m. EST.

Required Qualifications

• High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members.
• Must read and speak Spanish fluently.
• Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services.
• Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members.
• Functional knowledge of Microsoft Office suite of products
• Ability to perform routine mathematical calculations.
• Ability to function in a call center environment and utilize standard office equipment including but not limited to : computer, 10 key calculator, fax, copier, telephone, etc.

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