Quality Manager, New Programs

Job Description

Job Description

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who :

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Location : Pittsburgh, PA (Hybrid)

Classification : Exempt

Status : Full-Time

Reports To : Director, Quality

Purpose

The Quality Manager, New Programs, is a key member of the Quality team supporting the design, implementation, and oversight of new drug programs in concert with the Implementation, Operations, IT, and Clinical teams. This role ensures that all service agreements, business rules, and accreditation requirements (URAC, ACHC, and NABP) are accurately incorporated into workflows and procedures, while ensuring patient safety and quality of care. The Quality Manager, New Programs, will validate patient information system workflows, identify process gaps, support program launch activities, and conduct post-launch audits to ensure compliance and continuous improvement.

Responsibilities

• Promotes a culture of safety, transparency, and continuous learning in alignment with Just Culture and continuous quality improvement principles.
• Leverages pharmacy background and working knowledge of accreditation standards to support new programs during the implementation process.
• Reviews and interprets manufacturer service agreements and business rules to identify quality impacts for the program and ensure alignment with pharmacy operations and accreditation requirements.
• Collaborates with cross-functional teams (implementation, operations, clinical, IT, and training) to validate workflows in the patient information system and to ensure seamless integration of quality practices.
• Tests patient system workflows for new drug program launches, ensuring accuracy, efficiency, and compliance.
• Identifies and escalates process gaps or risks that may negatively impact patient care, program performance, or accreditation compliance.
• Conducts quality audits following program launches to ensure a consistent, high-quality patient experience and compliance with service agreements, operational standards, and internal SOPs.
• Leads and supervises one or more Quality Specialists in auditing programs after launch.
• Documents findings, trends, and corrective actions, and provides recommendations for process improvement.
• Attends external implementation meetings to understand patient journey developments and manufacturer expectations
• Shares findings from internal and external audits, assesses impact, and provides recommendations for changes.
• Collaborates with leadership to align quality initiatives with business objectives and patient safety priorities.
• Serves as the subject matter expert for URAC, ACHC, and NABP accreditation standards.
• Supports internal audits and on-site or virtual accreditation surveys.
• Other duties as assigned.

Required Qualifications :

Preferred Qualifications :

Work Environment :

This job works in a professional office and home office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines.

Physical Demands :

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading or working with various forms of data. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function of the job.