Field Support Analyst

Title : Field Support Analyst

Location : New York, NY 10166

Duration : 6 Months (Potential to convert to FTE)

Resource's typical working day :

• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• oInstalls and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues.
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Performs software and hardware inventory.

Years of Experience needed : 2+ years is required

Level of Education : H.S Diploma

Systems / Software proficiencies : ServiceNow or any comparable ticketing system,

Certifications / Licenses : A+ PC Technician; Both Network + and Dell Hardware certification is a plus

Top Must have Skills :

Interview Process :