Technical Support Analyst - OTHOT

Job Description

Job Description

Overview :

Othot is the leader in artificial intelligence and prescriptive analytics solutions for higher education institutions across the United States. Together, Othot and its partner schools focus on each institution’s specific enrollment, retention, student success, and advancement goals. Othot’s cloud-based solution provides continuous intelligence in real-time and empowers schools to engage each prospective, current, and former student with the right tactic at the right time. Othot is higher intelligence for higher education. Othot employs smart, curious, and adventurous team members. We hire individuals who do their best work in a collaborative environment and have a passion for innovation. We are looking for entrepreneurial-minded people to join our team.

Job Summary :

Othot is seeking a Technical Support Specialist to provide support, training, and drive adoption with our higher education customers. Reporting to the Senior Director of Partner Success, the Technical Support Specialist will be primarily responsible for all support-related inquiries, metric reporting for platform utilization and adoption, and standardizing product training material. A commitment to improving partner experience is paramount and the role will work individually and with a team of expert data professionals to successfully support all partners toward their desired success outcomes.

Duties and Responsibilities :

• Be a driver for increased adoption, satisfaction, and retention across all partners
• Manage partner support inquiries and issues through :

Providing primary technical response and management of all support tickets through CRM

Updating all knowledgebase articles and content in alignment with ongoing product releases

Qualifications

degree

technology and analytics elements

Travel Requirements : Limited to no travel required

Compensation and Benefits : Othot offers competitive compensation, medical / dental / vision benefits, and a 401(k) plan, and has flexible work hours and a liberal remote work practice

To Apply : https : / / secure.entertimeonline.com / ta / OTHOT.careers?ApplyToJob=318911491

Othot provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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