Field Service Operations Manager

Job Description

Job Description

Company Description

Steeped in a tradition of hydropower, American Hydro is a leading supplier and installer of large equipment for the hydro electric industry, specializing in design, engineering, precision CNC manufacture, upgrades and servicing of high-performance, hydro-turbines and large pumps.

We are currently looking for a   Field Service Operations Manager  to add to our team located at our York, PA facility.   We are a tight-knit group that takes a great deal of pride in what we produce. If you are detail-oriented, hardworking, and looking for a place to call home, we invite you to apply for this opening.

Job Description

Position Summary & Objective

The Field Service Operations Manager will be responsible for overseeing the day-to-day operations of the Field Service team members. They will lead, plan, and budget field operations to ensure projected targets are achieved. Observe all processes are compliant with relevant laws, and all operations stay within allocated budget. Develop strategies for improvement for efficiency and provide guidance and mentorship to field service staff.  The Field Service Operations Manager will also be responsible estimating and providing proposal information for new proposals and change orders pertaining to field service scope of work.

Accountabilities

• Cost control, budget management and improvements to as sold margins. (KPI)
• Schedule performance, schedule adherence, on time delivery. (KPI)
• Scope control, assure that all work stated in contract is performed properly and work outside of scope is identified and addressed as changes to the contract. (KPI)
• Safety and Quality Management, assure safety is part of the culture, safety is planned into the work and as it is executed, work is done right the first time, and all records are gathered and maintained as required per AH standards or customer contract requirements. (KPI’s)
• Manage and coordinate the operational activities of Field Service Department to include complex Field Service activities
• Plan staffing of all projects to meet contractual requirements that include field disassembly, reassembly, rehabilitation, and machining
• Implementation of field health, safety, and environmental requirements
• Management responsibilities include supervision of field service team members in USA, Canada or elsewhere
• Oversee training, field tooling, vehicles, housing, and all aspects of Field Service operation
• Risk management and lessons learned
• Proper and advanced project planning
• Forecasting data – Accurate forecast data for the project lifecycles
• Proposal Estimates
• Proposal Risk Registers
• Proposal write-ups and schedules
• Personnel development
• Continuous Improvements
• Departmental and business growth
• Direct Labor utilization (KPI)

Essential Functions Performed by the Position

Knowledge, Skills, and Abilities

Authorities

Travel Requirements : 30-35%

Qualifications

Required Education and Experience

Experience Qualifications

Additional Information

The benefits of joining our team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features :

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented women and men who drive business success.

#IND1

Industrious Group and its subsidiaries is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. All employment decisions are made based on qualifications, merit and business need.