Sr Manager, Service Sales & Operations

Sr. Manager, Allentown / Harrisburg Service Sales And Operations

Otis Elevator Company is searching for a highly motivated Sr. Manager, Allentown / Harrisburg Service Sales and Operations to provide direction, support, and leadership for all field sales and operations within sub-region.

Essential Responsibilities

• Provide on-going training, development, and leadership to the new equipment, modernization and service employees
• Provide technical direction to regional field operations staff and participate in large bids
• Responsible for the quality of all new installations, modernizations, and services for the sub-region
• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products
• Report and present on recommendations for all product designs and performance requirements
• Monitor field tests as well as first inspection and data reports
• Consult with construction superintendents, modernization superintendents, constructors, adjusters, and service managers regarding problems encountered with product performance
• Proactively aid the region in regard to the malfunctioning of equipment
• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

Education / Certifications

Basic Qualifications

What's In It For Me / Benefits

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people passengers, customers, and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety, Ethics, Quality in all that we do.