Lead Case Manager

Job Description

Job Description

Position Title : Lead Case Manager

Hybrid Role

Summary :

The Lead Case Manager is responsible for the supervision of assigned Case Managers. Additionally, the Lead Case Manager will work with the Program Director to ensure compliance with multiple funding sources and contractual obligations and the quality of services provided.

Responsibilities :

• Adheres to and enforces all NSO Workflows and NSO Policies.
• Provides day-to-day clinical and process consultation to assigned Case Managers and other members of the department as needed.
• Provides individual supervision to assigned team which includes mentoring, coaching, training, and administering disciplinary actions as necessary in keeping with Human Resources policies and procedures.
• Supports Case Managers in meeting performance and productivity expectations of the department.
• Promotes a harmonious work and team environment.
• Review staff requests time off, and work schedules and approves based upon program needs.
• Review and approve assigned staff’s timesheets in ADP in accordance with due dates.
• Conduct performance reviews
• Assists in the recruitment of staff to ensure that vacancies are filled, and program objectives are met.
• Make recommendations for personnel actions to the Director as needed.
• Responsible for recommending to the Director changes that would improve service delivery and for implementing changes and new programming.
• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Coordinate with other departments at NSO to enhance service delivery and effectiveness.
• Collaborate with multiple state and community organizations
• Monitors and maintains data on services provided, and submits reports as required, to DWCCMHA, MDCH, and other agencies, as appropriate.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Ensures client satisfaction through process of monitoring, improving, and delivering excellence in program services.

Professional Skills :

Candidate Requirements :

Neighborhood Service Organization is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals, including those with diverse backgrounds and those with disabilities.

Company Description

Neighborhood Service Organization (NSO), a Detroit-based integrated health and human service agency, delivers community-based services and holistic programs for vulnerable populations. The agency provides behavioral health and primary care services, in addition to wraparound services that address barriers to housing, health and well-being. NSO serves 12,000 people annually in Wayne and Oakland counties.

​Through our rich history of nearly 70-years, NSO has always listened carefully to those we serve, met individuals where they are and responded to new and unmet community needs.​ Neighborhood Service Organization is a nonprofit organization dedicated to providing comprehensive services to individuals experiencing homelessness, mental illness, and substance abuse in Detroit, Michigan. With a commitment to compassion, innovation, and quality, NSO strives to empower individuals and transform communities through its diverse programs and services.

Company Description

Neighborhood Service Organization (NSO), a Detroit-based integrated health and human service agency, delivers community-based services and holistic programs for vulnerable populations. The agency provides behavioral health and primary care services, in addition to wraparound services that address barriers to housing, health and well-being. NSO serves 12,000 people annually in Wayne and Oakland counties. \r\n\r\n​Through our rich history of nearly 70-years, NSO has always listened carefully to those we serve, met individuals where they are and responded to new and unmet community needs.​ Neighborhood Service Organization is a nonprofit organization dedicated to providing comprehensive services to individuals experiencing homelessness, mental illness, and substance abuse in Detroit, Michigan. With a commitment to compassion, innovation, and quality, NSO strives to empower individuals and transform communities through its diverse programs and services.