Systems Engineer - Cloud DevOps Tech Support

Job Description

This is a remote position.

About Our Client

Our client is a professional services firm dedicated to advancing the aviation industry through innovative, mission-driven solutions. They combine technical expertise with organizational knowledge to deliver strategies that enable their civilian and military aviation partners to succeed.

Position Overview

Our client is seeking a Systems Engineer to provide Cloud DevOps technical support for the Federal Aviation Administration (FAA). This role is ideal for candidates who are passionate about cloud technologies and eager to support mission-critical infrastructure in a dynamic federal environment.

Key Responsibilities :

• Serve as the first line of technical support for FAA cloud environments, including AWS, Azure, and hybrid systems
• Respond to, investigate, and resolve service desk tickets related to cloud services, networking, and DevOps tools
• Troubleshoot user access issues, system connectivity problems, and application performance concerns
• Escalate complex issues to senior engineers while   maintaining   clear documentation of actions taken
• Provide day-to-day operational support including system monitoring, patching, and maintenance
• Assist   with account management, role-based access control (RBAC), and security compliance
• Document troubleshooting procedures, lessons learned, and standard operating procedures
• Support system upgrades, migrations, and deployments under the guidance of senior staff
• Coordinate with FAA teams to ensure reliable and secure operation of cloud resources

About the Mission

This position directly supports the Federal Aviation Administration (FAA), the agency responsible for overseeing the safety of more than 45,000 daily flights and 3 million passengers across U.S.-controlled airspace. In addition to civilian aviation oversight, the FAA plays a vital role in national security in coordination with the Department of Defense and other federal partners.

Requirements

Education & Experience :

Clearance Required : Ability to obtain a Public Trust (non-SSBI)

Citizenship Requirement : Must be a U.S. Citizen at the time of application