Bids & Contracts Manager

Bids & Contracts Manager

As a Bids & Contracts Manager, you will manage the commercial and contract terms for some of the company's largest accounts. You will model, plan, and implement service operations for public transit and campus shuttles, large accounts, as well as other projects and initiatives. You will review and negotiate legal contract terms and monitor compliance. You will work at the intersection of business development, operations, and finance and have direct visibility with the highest levels of company leadership, while serving as a key point of contact on multiple client accounts. You will identify new business and contract renewal opportunities and submit bids and proposals.

You will work cross-functionally and establish relationships with clients, vendors, senior company leadership, finance, local Operations leadership, and front-line schedulers, dispatchers, and operators to promote teamwork and efficiency. Your goals will include safety, customer service, supporting business acquisition and retention, and driving long term profitability. You will be involved with the latest technologies including EV electric and hybrid buses, GPS tracking apps, and other transit technologies.

You will utilize existing and develop new systems and KPI's to monitor account performance, conduct audits, and identify opportunities for improvement. You will assist operations teams by developing schedules, bus blocks, run cuts, forms, and checklists to implement service initiatives. This role is based at Academy's Corporate Office, in-person 5-days per week, and will require occasional overnight travel. You will make site visits to Academy operations facilities and customer sites and participate in in-person events, such as service proposal presentations, account launch events, and ongoing customer success meetings. This position reports to the Director of Strategic Planning.

Salary range of $100,000-$125,000 commensurate with experience.

Role and Responsibilities

• Prioritize safety at all times
• Manage direct-reporting analysts and collaborate with colleagues across multiple departments
• Build and develop cross-functional relationships with terminal leadership, planners, schedulers, dispatchers, customer service, finance, and sales teams
• Oversee strategic accounts and business development initiatives :
• Create operating plans for large accounts and other strategic initiatives
• Create service schedules, bus blocks, run cuts, and operator paddles, and other operational and planning documents
• Draft and present service proposals, business plans, and operations budgets
• Support large account services :
• Communicate with stakeholders at each operating location and corporate leadership
• Support implementation of your modeled operation plans
• Train local staff to manage scheduling, invoicing, technology, and other service tools
• Be available to local operations for ongoing support
• Analyze current services :
• Make site visits and review observations
• Create and manage a contract analysis KPI dashboard for each account
• Maximize contract incentive programs
• Assist with auditing and compliance tasks, support invoicing compliance
• Diagnose deviations from budget
• Present findings to local operating teams and corporate leadership

Qualifications and Requirements

Preferred Education and Experience

Health Insurance and Benefits Offered Include :

Academy is an Equal Opportunity Employer.