Supervisor, Passenger Service Operations

Job Description

Job Description

Airline Customer Service Supervisor employed by Trego / Dugan Aviation at IAD, the Dulles International Airport.

• Must have open availability
• $23 / hr starting wage
• Flight Benefits

General Purpose of Job :

Serves as a working shift Supervisor for daily operations. Directs, trains, and coordinates an assigned shift for services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities :

Competency / Behavioral Requirements :

Physical Demands :

Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift, and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio-transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.

Work Environment :

Works both indoors and outdoors with exposure to extreme weather conditions as well as dust and pollen; subject to a variety of mechanical, electrical, chemical, toxic waste and other safety hazards associated with or working around aircraft, vehicles, equipment, fuel etc.; subject to constant and extreme noise, strong odors, fumes and poor lighting due to working at night; possible exposure to disease due to aircraft lavatory work.

Education, Experience and Training :

Requires one year of experience in the aviation industry. At least 6 months of your experience must be equivalent to an Airline Service Agent to include ticketing and / or Ramp Services support. Must receive initial / advanced Operations Services training required by the individual airlines within probationary period.

Knowledge :

Thorough working knowledge of the types of aircraft used at the station. Thorough working knowledge of current FAA / TSA security directives & the procedures affecting operations as well as general procedures for passenger processing and baggage transfers.

Licensing / Certification :

Must possess a valid Driver’s License; must obtain and maintain a current Complaint Resolution Official (CRO) certificate when required by individual airline companies; a Ground Security Coordinator certificate with certification for aircraft over 61 seats within the probationary period; must possess the following certificate of training upon hire : De-Icing / Anti-Icing if required, Aircraft Pushback, security search, and Security Exit Door training.

Miscellaneous Requirements :

Must successfully pass a background investigation with a fingerprint-based criminal records check in accordance with Title 14, Code of Federal Regulations, Part 1542, and Airport Security, as required by the Transportation Security Administration. Must pass a pre-employment drug test and periodic random drug testing as required in 49 Code of Federal Regulations Part 40 for safety-sensitive employees. Must be able to work a variety of assigned shifts including evenings and weekends.