Supervisor, Customer Operations
RCN Telecom Service, LLCWashington, DC, US- Full-time
Job Description
Supervisor, Customer Operations \n
Location : Washington, D.C.
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Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
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Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
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Job Summary : \n
We are seeking a proactive Supervisor, Customer Operations to lead a team and handle the daily workflow for Market Support / Order Entry and Payment Center employees to ensure an exceptional customer experience. This role is responsible for overseeing daily operations, coaching team members, resolving escalated issues, and driving performance to meet business goals.
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Where you will work :
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- This position will be based in the Washington, D.C. location, with the ability to travel to the nearest office as needed.
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A Day in the Life of the Supervisor Customer Operations :
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Requirements / Qualifications :
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Experience : \n \n
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Knowledge, Skills and Abilities :
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We are Proud to Offer an Astounding Benefits Package Including :
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Is this the career opportunity you’ve been searching for? If yes, then apply now!
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The base salary range in Washington, D.C. for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Washington, D.C. and may not be applicable to other locations.
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Our Mission Statement :
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Diverse Workforce / EEO :
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Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.
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FCO (For San Francisco Candidates Only) :
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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CCPA Employee Privacy Policy (For California Candidates Only) : - content / uploads / 2023 / 09 / CCPA -Employee-Privacy-Notice.pdf
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. \nFor further information, please review the Know Your Rights notice from the Department of Labor.
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