We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
Tasks and Responsibilities :
- Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
- Serve as a focal point for problem resolution assistance to subsidiary or distributor support
- Responsible for editing, writing, and modifying Service and Training manuals and SOPs
- Install, upgrade, repair, and maintain instrument systems in defined territory
- Provide technical support to staff, contractors and customers
- Manage the Service Territory including distributor’s service staff
- Respond to service requests and ensure customer satisfaction
- Manage service parts inventory levels
- Complete all required documentation in service tool (SFDC) same day as service
- Provide timely and accurate reports as requested
- Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
- Maintains routine contact with existing customer base
- Accurately complete expense reports weekly
- All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities
- Preferred Educational Background :
- BS in Electrical / Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology / biomedical industry, or applicable military experience
Experiential Background :
2-5 years relevant experienceMust be highly motivated and have strong problem solving abilityExcellent verbal and written communications skillsMust have good technical writing abilitiesMust be able to work independently and as a team playerComputer experience and literacy a mustFamiliarity with field alignments, electrical / electronics, and mechanical systemsKnowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar workTravel requirement : 65% depending on geography and customer utilization