CNC Field Service Technician - Springfield, MA

Job Description

Job Description

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility :

A Field Service Technician is a key member of the Customer Support Department and is primarily responsible for the installation, preventive maintenance, solving and repair of Computer Numerically Controlled (CNC) Lathe, Milling and Multi-Functional Machining Centers. We are seeking customer focused professionals who have a positive attitude, a high interest in learning and great Customer service skills. This opportunity is an above average platform for technical advancement and compensation growth.

What You Will Contribute :

The CNC Field Service Technician must have or be willing to learn through training on the job and classroom an understanding of mechanical drawings, electrical / pneumatic / hydraulic schematics, PLC ladder diagrams and testing equipment required to effectively diagnose and resolve issues with electrical / mechanical components, as well as electro-mechanical and machine control systems.

• Daily travel from home to Customer facilities with occasional overnight hotel stays required when servicing remote Customer locations within the designated coverage territory or when participating in remote training programs.
• Demonstrating a willingness to help others and be a team member
• Install, commission, calibrate, maintain, tackle, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities. Service calls also include operator training, networking between systems, software applications, preventive maintenance, major assembly replacements and alignments, overhauls / refurbishments, upgrades / retrofits, and un-installation services.
• Provide a direct communication link between the Customer and the Service Group of the Robert E. Morris Company.
• Provide voice of Customer feedback.
• Through service and Customer relationships, build brand dedication.
• Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
• Apply machine tool manuals, technical documents, as well as internal and external authorities to optimally diagnose and resolve CNC equipment issues.
• Effectively understand and use the Salesforce Lightning Customer Support computer system.

Qualifications & Competencies :

Work Environment

Other Functions :

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

What’s in it for You :

Mental and Physical Requirements :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition # : 1231B - Springfield, MA