Dispatcher

Police Telecommunicator

It's a great time to be in Pflugerville! The person we seek will believe in and exhibit the City's P.F.I.R.S.T. core values : Positive, Forward-thinking, Integrity, Resilience, Service, and Teamwork.

All City of Pflugerville employees, both full-time and part-time, are able to take advantage of a generous 457 deferred compensation plan and a 100% paid employee assistance program that offers financial, legal, mental, and career coaching and much more!

Job Summary

Under general supervision, carries out duties in accordance with established policies and procedures; exercises limited-to-moderate independent judgement, discretion, and initiative in the performance of duties. Interacts frequently with external public and department personnel. Involved in community policing. Receives emergency calls from the public and dispatches police or contacts other emergency agencies, as appropriate. Also, provides administrative support to the Police Department and Municipal Court.

Essential Job Functions and Other Important Duties

• Receive calls requesting immediate request for emergency services : police, medical, fire, and after-hours water and street emergencies.
• Dispatch police or contact appropriate emergency agencies / personnel; effectively interface with callers to obtain required information and provide reassurance, as necessary
• Accurately complete related department logs and records regarding emergency call activities.
• Receive non-emergency calls from the public : provide directions, information, or other assistance, as requested.
• Provide administrative support to the department : type letters; maintain and update designated logs, files, and maps; make copies, fax information and correspondence.
• Maintain and update various department computer databases used to track statistical data and records.
• Assists in implementation and operation of audio / visual cable television system.
• Clean and perform routine maintenance of the communications center.
• Obtain Telecommunicator license with State of Texas and maintain in-service training and certification levels as required by the department.
• Remains accessible via personal cell phone to address job-related issues or emergencies using City applications.
• Other duties as assigned.

Job Qualifications

Formal Education : High school diploma or equivalent. Relatable Work Experience : Sound working knowledge of department dispatch and communications policies, procedures, and practices; related City ordinances and state and federal laws; and pertinent jurisdictions for police and fire services. Trainings, Licenses, and Certifications : Must qualify for and obtain TLETS and TCIC / NCIC Terminal Operator Certification within six (6) months of employment. Qualify for and obtain Basic Telecommunicator Proficiency Certificate for Texas Commission on Law Enforcement (TCOLE) within twelve (12) months of employment. Preferred Qualifications : Previous law enforcement experience.

Disclaimer : Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements

Knowledge of department dispatch / communications policies, procedures, and practices; related City ordinances and state and federal laws; and pertinent jurisdictions for police and fire services. Knowledge with general office procedures / processes and specific departmental procedures. Skill in utilizing a personal computer, associated software programs, including Windows and Microsoft Office applications. Ability to quickly establish priorities while performing multiple tasks and work calmly under stressful conditions. Ability to establish and maintain professionally effective relationships with external public / vendors, internal management and non-management employees, and City and other government officials. Ability to develop, implement, and administer goals, objectives, and procedures for providing effective and efficient services for the City. Ability to effectively operate radio and other communication devices, computer and related department software, and typical office equipment, such as keyboards, calculators, copy machines, cameras and fax machines. Ability to communicate clearly and effectively, both verbally and in writing, as well as strong time and task management skills. Subject to sitting and standing to perform essential functions in an office environment. Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment. Ability to work various shift assignments, as assigned; may be assigned to work night shifts, weekends, and holidays; overtime occasionally required. Occasionally strenuous physical activity, such as stooping, kneeling, bending, pushing / pulling; lifting 35 lbs. Extended periods of time seated at console or desk. Satisfactory physical, psychiatric, and drug testing results, as prescribed by department standards.

If you are someone interested in making a difference in the community and wish to be a part of the Pflugerville team, go to pflugervilletx.gov under Employment Opportunities and apply today!