Software Engineer, IoT Reliability

Overview

AirGarage is seeking a Software Engineer to own the reliability, health, and observability of our nationwide IoT device fleet. You will work with embedded systems, backend infrastructure, and site reliability engineering. You’ll design and build the tools, monitoring pipelines, and automation that keep hundreds of devices online and performing reliably across our locations.

What You Will Do

• Design and implement systems to monitor, diagnose, and improve IoT device health at scale.
• Build internal tools and scripts for device setup, fleet observability, QA automation, and ongoing monitoring.
• Contribute to backend services that support device integration, calibration, and reliability improvements.
• Investigate and resolve fleet-wide issues by analyzing metrics, logs, and telemetry; minimize downtime through remote debugging and fixes.
• Test and tune hardware products during or post-installation (e.g., camera exposure, detection modes, connectivity parameters) to ensure optimal performance.
• Conduct periodic fleet-wide health assessments to detect degradation, systemic issues, or underperforming devices, and recommend firmware or deployment improvements.
• Serve as the primary internal contact for hardware health, providing regular reports to operations on per-site hardware performance, device uptime, and systemic issues affecting service quality.
• Collaborate with operations and hardware teams to surface recurring pain points and propose architectural or process improvements that drive greater reliability and scalability.
• Author and maintain troubleshooting guides, repair instructions, and internal playbooks that enable consistency and efficiency across deployments.
• Travel occasionally (~20%, otherwise fully remote) for QA, deployments, and on-site debugging when remote fixes aren’t possible.

What You Need

The Upside

AirGarage is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, or any other legally protected status.

Compensation Range : $160K - $190K

Job Details

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