MV COMPLIANCE EXAMINER - 76005216

Mv Compliance Examiner

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to a safer Florida through the efficient and professional execution of its core mission : the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include :

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV.

Duties and Responsibilities

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers / dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory. The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Knowledge, Skills, and Abilities

Knowledge of automotive parts and repairs; skill operating personal computers, including Microsoft Word and Excel; skill in dealing with customers from varied backgrounds in stressful public contact situations effectively and efficiently in a tactful and courteous manner; skill collecting and reviewing data; skill performing investigative work; skill in understanding, interpreting, and applying rules, regulations, policies, and procedures; skill in preparing accurate and complete written reports; skill evaluating applications for licensure or permitting; skill preparing correspondence; knowledge of the Florida Real-Time Vehicle Information System (FRVIS); ability to handle cash, make correct change and follow money handling procedures; skill in recording information and maintaining tracking logs; ability to operate a motor vehicle.

Preferred Qualifications

Preference will be given to candidates with the following : professional work experience composing, drafting, or preparing written correspondence; one or more years of professional customer service experience dealing with customer complaints inquiries and / or problem resolution; professional work experience investigating and / or researching and compiling information.

Job Related Requirements

This position requires the incumbent to have and maintain a valid driver's license. Out-of-town travel and occasional overtime may be required (including Saturday and Sunday). This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds. Incumbents will be required to wear a division uniform.

General Information