Digital Product Manager

Work Place Flexibility : Hybrid

Legal Entity : Entergy Services, Inc.-ESI (OLD)

This position can be located in New Orleans, LA; Woodlands, TX, or Little Rock, AR.

Job Summary / Purpose

The Digital Product Manager is responsible for managing and identifyingprocess inefficiencies or performance gaps that inhibit the delivery of the desired customer experience through our self-service Digital solutions; identify and collaborate to develop critical process outcomes and improve process performance. Responsible for working with business leaders to address cross-functional issues and maintain an 'end-to-end' perspective on the role of their respective function(s) in delivering service levels, efficiencies and financial benefits. Responsible for leadership of Innovation Cycle (Discovery, Development and Delivery) of our digital platforms. Has accountability and shared authority for all processes that support the delivery of multiple products / services / experiences.

Job Duties / Responsibilities

• Responsible for identifying process inefficiencies or performance gaps that inhibit the delivery of the desired experience; identify and collaborate to develop critical process outcomes and improve process performance.
• Responsible for recommending metrics for monitoring the process and motivating employees to consistently deliver the desired results.
• Review & provide progress reports of all changes / improvements with OPCO and Functional Stakeholders.
• Redesign processes to meet future requirements. Lead change management to ensure positive, sustained implementation of new processes. Recruit and manage project team.
• Responsible for monitoring customer & employee feedback to assure quality and address gaps.
• End-to-end process ownership & accountability for delivering intended results. Work with Audit & Compliance to ensure process improvements, efficiencies and service levels are sustained and delivering intended results.
• Agile methodology experience highly preferred, including the creation product backlogs and roadmaps.
• Experience with Salesforce configuration, development toolsets and Salesforce cloud solutions is a plus.
• Ability to create high level cases for digital investment with strong knowledge and background in digital architecture and systems design also preferred.

Minimum Requirements

Minimum education required of the position

Minimum experience required of the position

Minimum knowledge, skills and abilities required of the position

Must be able to analyze and interpret customer research and turn it into actionable creation and delivery of product / services / customer experience processes. Must be innovative. Project management a plus. Good communicator. Proficiency in analytical and presentation tools (word, excel, PowerPoint, Jira, Project).

#LI-AH1

Primary Location : Texas-The Woodlands Arkansas : Little Rock || Louisiana : New Orleans || Mississippi : Jackson || Texas : The Woodlands

Job Function : All Other Jobs

FLSA Status : Professional

Relocation Option : No Relocation Offered

Union description / code : NON BARGAINING UNIT

Number of Openings : 2

Req ID : 120204

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please clickhere () to view the EEO page, or see statements below.

EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights : Workplace Discrimination is Illegal ()

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS :

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note : Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

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