Supv Business Ops Analytics

Supervisor of Business Operations Analytics

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

The Supervisor of Business Operations Analytics plays a pivotal role in managing production operations, addressing incidents, and managing product leads. This position guarantees the product meets client expectations and regulatory requirements in collaboration with client management and incident management teams. This position is for our EDPlan product. Primary responsibilities include :

Application & Change Management :

• Develop and maintain documentation such as user stories, business requirements, configuration logs and test plansengaging PCG subject matter experts, clients, and stakeholders to align delivered solutions with desired outcomes within project schedules.
• Facilitate client walkthrough UAT meeting.
• Support project managers across multiple clients, collaborating with various teams throughout customization, implementation, training, and ongoing operations to ensure cohesion across the product.
• Lead cross-module integration governance and decision-making forums to ensure consistent execution of shared processes.
• Coordinate with developers, QA teams, and users to plan and execute testing processes, identify root cause of system issues, and validate deployment of work packages.
• Define and track KPIs, and ensure strategic decisions and impacts are communicated across all module leads and stakeholders.
• Spot opportunities for process enhancements and contribute to updates of standard operating procedures, release documentation, and training materials.

Incident Management :

Resource Management :

Required skills include exceptional analytical and problem-solving skills, especially in incident and application management. Understanding of SDLC and software development methodologies is also necessary. Excellent communication and stakeholder engagement are crucial, along with demonstrated initiative and solution-seeking attitude. The role is capable of working independently and in diverse, multi-tasking teams.

Qualifications include a bachelor's degree or similar experience. At least three years of experience in business operations, analytics, or production support is required.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.