Talent.com
Licensed Service Rep - Pensacola, FL
Licensed Service Rep - Pensacola, FLThe Auto Club Group • Pensacola, FL, United States
Licensed Service Rep - Pensacola, FL

Licensed Service Rep - Pensacola, FL

The Auto Club Group • Pensacola, FL, United States
30+ days ago
Job type
  • Full-time
Job description

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Full time

Exempt / Non Exempt :

Hourly

Job Description :

Join America's most trusted brand with over 100 years of service.

Why Choose AAA The Auto Club Group (ACG)

ACG offers excellent and comprehensive benefits packages :

  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more

A DAY IN THE LIFE of a Field Insurance Service Representative

The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts.

  • Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards)
  • Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale
  • Take insurance payments (initial, installment, lapse, or reinstatement)
  • Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products
  • Refer to agent when appropriate
  • Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures
  • Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable
  • Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines
  • Participate in a team environment to promote customer satisfaction and consistent service following the customer service model
  • Receive and resolve member / customer complaints and seeks assistance from management in complaint resolution as necessary
  • Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities
  • Fulfill, maintain and service insurance policies
  • Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification
  • Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations
  • Verify new business applications
  • Refer relevant members / insureds to other lines of business (i.e. Travel and Life)
  • Process insurance and membership payments
  • Update electronic member information
  • Maintain filing systems and provide other general Agency support
  • HOW WE REWARD OUR EMPLOYEES

    Starting hourly wage of $23.00 - $25.50 per hour, based on experience

    WE ARE LOOKING FOR CANDIDATES WHO

    Required Qualifications :

  • A Current Property & Casualty Insurance license
  • Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and / or servicing Auto Club Group Membership products.
  • Successful completion of Customer Service, Insurance and Membership training within 6 months of hire
  • Education :

  • High School Diploma or equivalent
  • Work Experience :

  • Provide a high level of customer-focused service
  • Service insurance policies and processing applications, renewals, and amendments
  • Respond to billing and coverage questions
  • Process monetary transactions; Taking payments
  • Promote the sales of insurance products and services using established guidelines
  • Present complex information in a clear and concise manner
  • Knowledge and Skills :

  • Analyze member / potential customer insurance needs and determine appropriate levels of coverage
  • Prepare appropriate rate quotations
  • Organize, plan and promote the sale of ACG insurance and membership products and services
  • Perform outbound service calls
  • Maintain accurate records
  • Insurance terminology
  • General insurance regulations
  • Underwriting procedures
  • Sales regulatory and compliance guidelines
  • Insurance Systems and / or membership systems (e.g., PPS, POS, IMS, IPM)
  • Work effectively in a team environment
  • Work independently, with minimal supervision
  • Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
  • Proficient in using Microsoft Office products
  • Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures)
  • Perform mathematical calculations to accurately perform monetary transactions
  • Work under pressure in a high volume, fast paced customer service environment
  • Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services
  • Work Environment

    Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

    Who We Are

    Become a part of something bigger.

    The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

    By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

    And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

    We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

    To learn more about AAA The Auto Club Group visit www.aaa.com

    Important Note :

    ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

    The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

    The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

    Regular and reliable attendance is essential for the function of this job.

    AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

    Create a job alert for this search

    Service Pensacola Fl • Pensacola, FL, United States

    Related jobs
    Branch Customer Service Rep - Pensacola, FL

    Branch Customer Service Rep - Pensacola, FL

    The Auto Club Group • Pensacola, FL, US
    Full-time
    Job Opportunity At AAA The Auto Club Group.It's a great time to join AAA The Auto Club Group!.Join the team committed to driving your career forward. Job Description : Why Choose a Career with the AA...Show more
    Last updated: 4 days ago • Promoted
    Dental HPSP

    Dental HPSP

    United States Army • Loxley, AL, US
    Full-time
    THE ARMY HEALTH CARE ADVANTAGE As a member of the Army health care team, you'll receive benefits that you won't be able to get in a civilian career. Challenging Work Feel inspired with great case di...Show more
    Last updated: 13 hours ago • Promoted • New!
    Tax Associate

    Tax Associate

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Licensed Advocate-Remote AL

    Licensed Advocate-Remote AL

    Origin8Cares • Orange Beach, AL, US
    Remote
    Full-time
    You are a licensed insurance agent, and you want to make a good living helping people protect their families through life insurance. Not a traditional insurance agent, thats what.Talking about death...Show more
    Last updated: 30+ days ago • Promoted
    Tax Associate - Local

    Tax Associate - Local

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Seasonal Tax Associate - Local

    Seasonal Tax Associate - Local

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Customer Service Rep II

    Customer Service Rep II

    Staffing • Pensacola, FL, US
    Full-time
    Customer Service Rep II - Pensacola.HR Position Specific Description.This is not a work from home position.Candidates will be required to attend training and report daily to this location.Comprehen...Show more
    Last updated: 12 days ago • Promoted
    Tax Associate - Onsite

    Tax Associate - Onsite

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Associate - Onsite - 2+ Yrs Paid Tax Experience Required

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 4 days ago • Promoted
    Auto Customer Service Reps

    Auto Customer Service Reps

    Bob Tyler Toyota • Pensacola, FL, US
    Full-time
    Accounting Experience is Required.An Accounting Certificate or Associates Degree.Auto Dealership Experience is Preferred. Generous Pay Plan and Excellent Benefits!.Bob Tyler Toyota is a GREAT place ...Show more
    Last updated: 17 hours ago • Promoted • New!
    Senior I&E Reliability Engineer

    Senior I&E Reliability Engineer

    Celanese • Cantonment, FL, US
    Full-time
    The Senior I&E Reliability Engineer is responsible for supporting the operation, maintenance, and reliability of electrical equipment and infrastructure at the Celanese Pensacola Plant.Addition...Show more
    Last updated: 3 days ago • Promoted
    United States Border Patrol Agent

    United States Border Patrol Agent

    U.S. Customs and Border Protection • Summerdale, Alabama, US
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 17 days ago • Promoted
    Licensed Service Rep - Pensacola, FL

    Licensed Service Rep - Pensacola, FL

    The Auto Club Group • Pensacola, FL, US
    Full-time
    Field Insurance Service Representative.Join America's most trusted brand with over 100 years of service.Why Choose AAA The Auto Club Group (ACG)? ACG offers excellent and comprehensive benefits pac...Show more
    Last updated: 30+ days ago • Promoted
    Talent Pool- South AL

    Talent Pool- South AL

    The SpOT Clinic • Gulf Shores, AL, US
    Full-time
    Join Our Talent Pool for Pediatric Therapy Opportunities!.Are you passionate about making a difference in the lives of children? Were always on the lookout for dedicated professionals to join our g...Show more
    Last updated: 30+ days ago • Promoted
    Tax Associate - 2+ Yrs Paid Tax Experience Required

    Tax Associate - 2+ Yrs Paid Tax Experience Required

    Intuit • STAPLETON, AL, US
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Associates in one of our new TurboTax locations across the United States on...Show more
    Last updated: 3 days ago • Promoted
    Customs and Border Protection Officer

    Customs and Border Protection Officer

    U.S. Customs and Border Protection • Ensley, FL, United States
    Full-time
    Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, p...Show more
    Last updated: 30+ days ago • Promoted
    Auto Customer Service Reps

    Auto Customer Service Reps

    Bob Tyler Toyota - Service / Body Shop • Pensacola, FL, US
    Full-time
    Automotive Express Lube Supervisor.Competitive Hourly Rate Plus Overtime and Monthly Bonuses + Great Benefits!.Express Lube and Quality Control Experience Required. This position does not require ma...Show more
    Last updated: 17 hours ago • Promoted • New!
    Army Reserve Internal Medicine Physician

    Army Reserve Internal Medicine Physician

    United States Army • Orange Beach, AL, US
    Permanent
    THE STRENGTH TO HEAL OUR NATION’S DEFENDERS.The physicians who are a part of the internal medicine group provide diagnoses and treatments for localized ailments and diseases.Whether your specialty ...Show more
    Last updated: 2 hours ago • Promoted • New!
    Territory Field Admissions Rep - Pensacola, FL

    Territory Field Admissions Rep - Pensacola, FL

    Universal Technical Institute • Pensacola, FL, US
    Full-time
    Field Admissions Representative.Do you enjoy helping individuals achieve their educational and career goals? As a Field Admissions Representative, you'll have the opportunity to interact with a div...Show more
    Last updated: 30+ days ago • Promoted
    Army Reserve Family Practice Physician

    Army Reserve Family Practice Physician

    United States Army • Loxley, AL, US
    Permanent
    THE STRENGTH TO HEAL OUR NATION’S DEFENDERS.Increase your knowledge and learn the latest techniques in our collaborative environment. Become a family physician and officer on the U.Army Reserve heal...Show more
    Last updated: 2 hours ago • Promoted • New!