Samsung Experience Store - Store Lead

Store Lead

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and network systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com.

Role and Responsibilities

Our Retail Operations team rewrites the rules of traditional retail with immersive, tech-driven experiencesideal for a proven leader who excels at developing people, driving results, and ensuring operational excellence.

As a Store Lead, you are part of the store's management team, responsible for leading associates, overseeing operational areas, and driving sales performance. With at least three years of retail leadership experience (and ideally one year in big-box leadership), you will play a critical role in building team capability, delivering a best-in-class customer experience, and ensuring the store is always ready for both customers and executives. In the absence of higher leadership, you are expected to seamlessly assume full operational and sales management responsibilities.

What You'll Own

• Sales-First Culture Champion a revenue-driven environment by modeling selling behaviors, coaching associates, and driving sales performance to meet and exceed targets.
• Customer Experience Excellence Deliver engaging demos, workshops, and events, ensuring every customer interaction reflects Samsung's premium brand experience.
• Operational Leadership Partner with the Store Manager, General Manager, and ASM to execute store priorities, uphold SOP compliance, and maintain operational readiness.
• Team Coaching & Development Mentor and coach associates with feedback, training, and recognition programs, fostering accountability and confidence.
• Onboarding & Training Lead new-hire orientation and ongoing associate development, ensuring mastery of Galaxy product knowledge and operational standards.
• Floor Leadership Manage the sales floor during assigned shifts, driving customer flow, maintaining merchandising standards, and ensuring smooth daily operations.
• Cross-Functional Collaboration Coordinate with Store Technology, Repairs, Visual Merchandising, and Corporate Support to resolve issues and deliver flawless execution.
• Acting Store Management Assume full operational and sales management responsibilities when the ASM, Store Manager, or General Manager are not present.
• Opening & Closing Procedures Oversee daily opening and closing routines and provide coverage during holidays, launches, and peak business periods.

Skills and Qualifications

What We Offer

Apply today and elevate your career as a leader in Samsung's retail revolution.