Patient Account Collector Healthcare Collections
Support Patients. Ensure Payment. Strengthen Care.
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections , medical billing , or patient account services , this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.
In this role, youll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA .
What Youll Do - Essential Job Functions
- Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
- Perform insurance follow-up and skip tracing for unreachable accounts.
- Document all collection efforts and account updates accurately in the system.
- Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
- Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
- Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
- Maintain confidentiality and security of all patient and company information.
What You Bring
Experience in healthcare collections , medical billing , or patient account servicesStrong understanding of insurance processes , reimbursement , and regulatory complianceExcellent communication and negotiation skillsAbility to manage multiple accounts and prioritize tasks effectivelyHigh attention to detail and data accuracyWhy Join Rotech?
Be part of a mission-driven team improving lives through home-based careWork in a supportive environment with opportunities for growthCompetitive pay, benefits, and bonus opportunitiesReady to help patients and protect revenue? Apply today and join a team that values both care and compliance.
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :
Completion of a company-wide background checkDrug screening , when applicable to the positionA valid drivers license in your state of residence with a clean driving record (required for roles involving travel)Qualifications
Required Education & Experience
High school diploma or GED equivalentPreferred Background
Experience working with major insurance carriers , including eligibility and reimbursement guidelinesFamiliarity with medical billing practices and claims processingBackground in healthcare administration or medical records managementExperience working in a collaborative, team-oriented environmentAt least one year of related healthcare experienceKnowledge of medical terminologySkills & Competencies
Strong verbal and written communication skills in EnglishAbility to interpret and respond to various forms of communication (verbal, written, visual)Maintain confidentiality and handle sensitive information with discretionExcellent attention to detail , multi-tasking , and problem-solving abilitiesDemonstrated sense of urgency and responsiveness to physicians, patients, and internal teamsCapable of working independently and collaborativelyTechnical Proficiency
Proficient in Microsoft Office (Outlook, Word, Excel)Comfortable with email communication , internet research , and using office equipment (fax, copier, printer, phone, computer / tablet)Physical Requirements
Ability to lift office equipment (minimum 10 lbs)Must be able to sit, stand, walk, talk, and listen throughout the workdayRequires close vision for reading small print on screens and paperworkBenefits
Generous paid time off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401k, HSA and FSA / Dependent Care FSAMedical, Prescription, Dental and VisionLife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations