Patient Account Collector
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.
We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA). Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls / receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.
Essential Duties and Responsibilities :
- Arranges for debt repayment or establishes a repayment schedule based on the customer's financial situation
- Completes a Skip Trace on customers that are not responding to collection efforts
- Complies with applicable laws and regulations; including but not limited to HIPAA
- Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
- Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
- Locates and monitors overdue accounts using the billing system
- Negotiates credit extension when necessary
- Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
- Performs diligence in securing all company information, including but not limited to company and patient information
- Receives payment and ensures proper posting to appropriate customer's accounts
- Records information about financial status of customers and the status of collections efforts
- Records / updates patient personal accounts where necessary with contact information
- Performs other duties as assigned
Qualifications :
Employment is contingent on Background investigation (company-wide) Drug screen (when applicable for the position) Valid driver's license in state of residence with a clean driving record (when applicable for the position)High school diploma or GED equivalent, requiredExperience with all major insurance carrier eligibility and reimbursement guidelines, preferred Experience with medical billing practices and of billing reimbursement, preferred Experience in medical field and administrative record management, preferred Experience in team-oriented environment, preferred One year of related work experience, preferred Medical terminology, preferredSkills and Competencies :
Accurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsSense of urgency and responsiveness to physicians, location employees and patientsWork independently and as part of a teamMachines, Equipment and Technical Abilities :
Email transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and / or tabletPhysical Demands :
Lift and carry office equipment at times, lift a minimum of 10 lbsRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and / or tablet and paperworkRotech Information : Benefits :
Generous paid time off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunitiesMileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401kMedical, Prescription, Dental and VisionHSA and FSA / Dependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinationsMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.