Patient Account Collector

Patient Account Collector

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

We are seeking a dedicated Patient Account Collector to join the Rotech team. In this position, you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA). Provides thorough, efficient, and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls / receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow, and final disposition of the accounts assigned.

Essential Duties and Responsibilities :

• Arranges for debt repayment or establishes a repayment schedule based on the customers financial situation
• Completes a Skip Trace on customers that are not responding to collection efforts
• Complies with applicable laws and regulations; including but not limited to HIPAA
• Confers with customers to determine reasons for overdue payments and review the terms of sales, service, and financial obligations
• Forwards delinquent accounts to collections department or legal when customers fail to respond to collection efforts
• Locates and monitors overdue accounts using the billing system
• Negotiates credit extension when necessary
• Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
• Performs diligence in securing all company information, including but not limited to company and patient information
• Receives payment and ensures proper posting to appropriate customers accounts
• Records information about financial status of customers and the status of collections efforts
• Records / updates patient personal accounts where necessary with contact information
• Performs other duties as assigned

Employment is contingent on :

Required Education and / or Experience :

Preferred Education and / or Experience :

Skills and Competencies :

Machines, Equipment, and Technical Abilities :

Physical Demands :

Benefits :