Patient Account Collector

Patient Account Collector Healthcare Collections

Support Patients. Ensure Payment. Strengthen Care.

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Patient Account Collector to join our team. If you have experience in healthcare collections , medical billing , or patient account services , this is your opportunity to make a meaningful impact while ensuring financial integrity and patient satisfaction.

In this role, youll manage a portfolio of patient accounts, working to resolve outstanding balances while maintaining compliance with the Fair Debt Collection Practices Act (FDCPA) and healthcare regulations such as HIPAA .

What Youll Do - Essential Job Functions

• Contact patients to discuss outstanding balances and arrange payment plans based on financial circumstances.
• Perform insurance follow-up and skip tracing for unreachable accounts.
• Document all collection efforts and account updates accurately in the system.
• Ensure compliance with FDCPA, HIPAA, and internal policies during all communications.
• Collect and post payments, and escalate unresolved accounts to collections or legal when necessary.
• Serve as a patient advocate by helping resolve billing questions and concerns with professionalism and empathy.
• Maintain confidentiality and security of all patient and company information.

What You Bring

Why Join Rotech?

Ready to help patients and protect revenue? Apply today and join a team that values both care and compliance.

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon :

Qualifications

Required Education & Experience

Preferred Background

Skills & Competencies

Technical Proficiency

Physical Requirements

Benefits