Risk Operations Supervisor
The Risk Operations Supervisor plans, organizes, directs, and implements strategies for the city's Risk Management program. Provides technical supervision and direction over the administration and disposition of worker's compensation and multi-line liability claims.
Why Work for Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well-Funded General Employees Retirement Plan
- Light rail station minutes away
- On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
- Access to innovation workspaces
Primary Duties & Responsibilities :
Establishes short- and long-term divisional priorities, goals, and objectives with the Senior Risk Manager.Supervises workers' compensation adjusters, provides guidance on complex claims, evaluates and recommends how to resolve indemnity claims, including settlement positions. Reviews, evaluates and recommends acceptance or protest of workers' compensation claims.Supervises multi-line claims adjusters who handle general and auto liability, auto physical damage, and property claims. Reviews and evaluates multi-line claims and recommends resolution / settlement or denial of claims.Works with insurance carriers to obtain reimbursement for covered claims above the self-insured retention.Assists the multi-line adjusters with bodily injury settlement negotiations and evaluations to present to management.Generates reports from the Risk Management Information System as requested by management and other departments;Provides claims data at the request of various state agencies, including statutory required reports to the Division of Workers' Compensation.Presents risk management training to new employees and current supervisors, including on-the-job injury procedures.Selects, trains, evaluates and monitors performance of staff.Coordinates with in-house and outside legal counsel on litigation matters and updates insurance carriers as needed.Presents recommended settlement amounts to the Senior Risk Manager and City Attorney's office.Monitors legislative and judicial actions affecting risk management operations.Performs additional duties as assigned.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Minimum Qualifications & Working Conditions :
An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.Education : Bachelor's degree in business or public administration, risk management, insurance or a related field.Experience : At least 5 years progressively responsible risk management or claims experience At least 2 years supervisory experience with at least 2 years managerial experience.Licenses and Certifications Required : Valid Colorado Drivers' licensePreferred Qualifications : Associate in Claims (AIC), Associate in Risk Management (ARM), Certified Risk Manager (CRM), Chartered Property Casualty Underwriter (CPCU) are preferred.Knowledge : Knowledge of applicable state to workers' compensation laws and division rules. Knowledge of the Colorado Governmental Immunity Act and the principles of public entity liability and Understands best practices handling practices in handling worker's compensation and multi-line claims. Understands applicable federal and state laws and regulations.Skills : Strong interpersonal communication and presentation skills, Excellent writing and negotiation skills Critical thinking and problem solving Analytical and managerial skillsAbilities : Ability to manage a highly skilled professional staff Ability to mentor and develop future leaders Ability to build strong work teams Ability to establish and maintain effective, positive relationships with employees, citizens, attorneys and City management; Capable of working effectively under stressful conditions with minimal supervision Ability to handle sensitive situations with tact and diplomacy; Ability to communicate effectively both orally and in writing;Working Conditions :
Essential Personnel : When a local announcement of emergency or disaster is declared by the city, all City of Aurora employees may be required to work as essential personnel.Physical Demands : Mostly sedentary physical work requiring ability to lift a maximum of 10 pounds Occasional lifting, carrying, walking and standing; Must have clear speech communication and hearing to communicate with employees and citizens; Must have good vision for data analysis and preparation Hand / eye coordination for operation of computer keyboard and motor vehicleWork Environment : Works in a clean, comfortable environment. On occasion, may be required to conduct on-site visits outdoors or in industrial settingsEquipment Used : Standard business and professional tools and equipment. Cell phoneFor Veterans preference : Please show all of your employment history, including military service and related documentation (DD214) on the application. The City of Aurora is an equal opportunity employer. Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References : As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Employment references will be conducted on finalists for City of Aurora vacancies.