Area Service Manager

Area Service Manager

Maryland Division, 6404 Ivy Lane, Greenbelt, Maryland, United States of America Req #52 Wednesday, March 24, 2021 At Stanley Martin Homes, we believe our team makes the difference in everything we do.

Thats why we live by our four values :

Our Team Makes the Difference

Succeed with knowledgeable, driven, and dedicated people working together

We Are Homebuyer Focused

Keep our customers and their satisfaction central to all that we do

We Have a Passion for Excellence

Strive to keep improving with our focus on the Stanley Martin Way

We Do the Right Thing

Act with the highest standards of integrity, every day

The Area Service Manager is responsible for conducting Quality Walk inspections, managing emergency warranty requests, warranty inspections, and lead quality improvement process by reporting negative trends on all Stanley Martin homes in assigned communities.

Responsibilities and Duties :

• Perform Quality Walk / Quality Re-Walk Inspections on slated home on the designated Quality Walk date
• Review all Quality Walk punch-list items with onsite NCM or ANCM and ensure any deficiencies are remediated prior to customer NHO, producing a defect free home
• Conduct Customer Service Request inspections as assigned and supervise the completion of all warrantable related work
• Perform emergency service responsibilities
• Adhere to all established processes and procedures
• Utilize HB1 to schedule and manage customer service process
• Issue and approve HB1 workover vendor payments. Enforce backcharges as needed
• Ensure vendors are held to their scope of work
• Ensure vendors perform quality repairs in timely manner
• Provide high level of customer service and ensure 95% customer satisfaction
• Report any repetitive warrantable trends found during Quality Walks and inspections. These trends are to be addressed and remediated with assistance from the DFO(s) and purchasing team (if applicable)
• Represent the company professionally in all internal and external interactions and communications
• Adhere to company safety standards and help promote a safe working environment
• Complete all other duties as assigned by manager
• Adhere to and promote the Mission, Vision and Values of Stanley Martin
Position Standards :
• Team Player
• Team Player
• Attention to Detail
• Organizational Skills
• Positive Attitude
• Strong Communication Skills (written and verbal)

Position Requirements :

• College degree preferred
• Production construction management required
• Knowledge of MS Office

Martin Alloy and Stanley Halle created Stanley Martin in 1966 in the Maryland suburbs outside of Washington, D.C. Early on, we began innovating with fresh new designs and quickly expanded our portfolio of homes to include various sizes and townhomes as well.

Our innovative designs, commitment to quality and strong customer service quickly led to significant growth.

Stanley Martin expanded into Northern Virginia in 1971, Charlottesville, VA in 2013 and both Richmond, VA and Raleigh, NC in 2014.

In 2017, Stanley Martin joined the Daiwa House Group, which provided the opportunity to expand into Atlanta, GA and Charleston, SC in 2018 and again in 2020 into Columbia, SC and Charlotte, NC among other metro areas on the east coast.

We are proud of our 50+ years of success and look forward to helping homebuyers find their dream home every day.

To hear from our current team members about why they love working at Stanley Martin, click .

Other details

• Pay Type Salary
23 days ago