Account Manager / Client Services

Corporate Account Manager

Our Company OnePoint Patient Care Overview : Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Primarily in office role, with some WFH offered. 20% travel required.

Responsibilities :

• Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives.
• Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.
• Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients.
• Manages their client base through the company's CRM software. This includes the tracking and management of activities, tasks, contacts, and other material events with clients.
• It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy.
• On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management.
• Collaborates and assists the Client Services team in serving the account.
• Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities.
• The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources.
• Works with other disciplines (credit / collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved.
• May attend corporate / networking events and conferences.
• Establishes productive, professional relationships with key personnel in partner accounts.
• Performs other tasks as assigned.

Qualifications :

About our Line of Business : OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.

ALERT : We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information. We take pride in creating a best-in-class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card, driver's license, bank information, or payment for work equipment, etc.) from you via text or email. If you are suspicious of a job posting or job-related email mentioning our company, please contact us at TalentAcquisition@brightspringhealth.com. Click here for additional FAQ information.