Account Manager / Client Services

Corporate Account Manager

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!

Primarily in office role, with some WFH offered

• 20% travel required

Responsibilities :

Deploys advanced, consultative, and strategic approach to account management. This includes the successful implementation and promotion of various corporate initiatives

Supports Client Services team with tasks involving customer success, including report development, incident tracking and presentation building.

Working directly with key internal partners, the Account Manager achieves timely responses on all issues along with setting proper expectations for clients

Manages their client base through the company's CRM software

This includes the tracking and management of activities, tasks, contacts, and other material events with clients.

It will also document the up-selling of products and solutions, and how those relate to the overall retention strategy

On a quarterly or semi-annual basis, is responsible for the preparation and participation in a Book of Business Review with Management

Collaborates and assists the Client Services team in serving the account

Frequently prepares quarterly business review materials, facilitates client engagement calls, conducts routine client-facing telephonic training and oversees the implementation of new facilities. The Corporate Account Manager will also provide educational materials to facilitate compliance with procedures, tools, and resources

Works with other disciplines (credit / collections, contracting, and marketing) to assure that corporate billing and receivables standards are achieved

May attend corporate / networking events and conferences

Establishes productive, professional relationships with key personnel in partner accounts

Performs other tasks as assigned

Qualifications :

Bachelor's Degree in business or related field preferred

Previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting desired

Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team required

SalesForce and Axiom experience; previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business writing desired

Customer service orientation, adaptability, interpersonal / communication orientation, planning / organizing, results oriented, problem solver, training and development focused; effective decision-maker; commitment to process improvement; innovative; organizational / job knowledge required

About our Line of Business

OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services - offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.