Customer Relations Project Manager

Job Purpose :

Our Customer Relations Project Manager will be responsible for playing a key part in driving business performance both at the local site level and with national accounts. This role leads specific projects from their inception through completion.

Job Responsibilities :

• Oversee End-to-End Order Management : Manage the complete order flow from receipt through to customer delivery, ensuring accuracy, timeliness, and customer satisfaction.
• Support Sales & Customer Communication : Serve as a key liaison between Sales Representatives and customers, providing regular updates and resolving issues quickly.
• Manage Quoting & Profitability : Lead quoting activities, savings initiatives, and identify opportunities to improve account profitability through cost and margin optimization.
• Coordinate Supply Chain & Lead Times : Work with vendors and customers to manage lead times, expedite orders, and maintain an efficient, cost-effective supply chain.
• Prevent & Manage Backorders : Monitor inventory and usage trends to prevent stockouts, expedite orders, and manage backorders or cancellations appropriately.
• Ensure Data & Invoicing Accuracy : Oversee the setup of customer, item, and vendor master data; ensure timely and accurate invoicing.
• Lead Quality & Testing Programs : Address product or service issues, manage corrective actions, and coordinate sampling / testing programs
• Implement National Programs Locally : Execute corporate and national initiatives at the local level, ensuring alignment and effectiveness.

Additional Responsibilities & Qualifications :

Compensation Guidelines - $62K-$82K dependent on experience.

Work Experience :

Education :

What We Offer

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.