Senior Analyst - Contracts Onboarding

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Job Details

Under the general direction of the Contracts & Chargebacks Supervisor, the Contract & Chargebacks Senior Analyst is responsible for managing the contract management database system and the timely / accurate reconciliation of Supplier chargeback submissions. This role's responsibilities consist of managing the Chargeback Accounts Receivable portfolio for suppliers, reconciling chargebacks, utilizing dashboards for data comparison, and maintaining frequent contact with customers and suppliers to address payment issues. Additionally, this role is responsible for ensuring the contract management database system remains up to date with current contract pricing and membership information. This is a Remote position.

Responsibilities

Responsible for timely updates of all contract pricing and membership information into the contract management database system.

Maintain exception reports that analyze pricing and membership information.

Reconcile and coordinate invoice correction requests received from all segments with a high level of accuracy and importance based on determined service level agreements.

Communicate effectively with suppliers / customers / external partners to resolve inquiries in a timely manner.

Maintain assigned supplier contract documentation files.

Validate daily / weekly / monthly / quarterly contract maintenance reports and make appropriate contract management database system changes.

Analyze variance contracts returned by Supplier.

Receive, identify, and resolve discrepancies associated with assigned supplier / customer contract issues.

Reconcile chargebacks in accordance with approved guidelines.

Perform in-depth analysis of variance lines returned by Supplier.

Manage the Chargeback Accounts Receivable portfolio for suppliers.

Responsible for the timely collection of monies due from Supplier and the aging goals as planned by senior management; must minimize the write-off dollars

Conduct root cause analysis on recurring chargeback or contract discrepancies to reduce future issues

Collaborate with IT and system stakeholders to improve functionality of contract and chargeback tools

Monitor issue resolution timelines and escalate unresolved items per service level targets

Develop and deliver operational performance reports beyond chargebacks to support strategic decisions

Contribute to future-state planning and documentation for evolving contract and chargeback processes

Intercept, investigate, and resolve escalated requests timely and coordinate effectively.

Must be willing to work overtime hours, as needed, to meet departmental objectives.

Deliver and analyze reports in detail for management review.

Act as point of contact for large financial customer related issues for analysis.

Partner with various teams to identify and resolve pricing and invoicing errors accurately and timely.

Communicate across workstreams.

Discuss observations during interactions with team supervisor.

Assist and support department managers in preparing for meetings.

Maintain and promote positive and professional working relationships with analysts and management.

Comply with all appropriate policies, procedures, and regulations.

Other duties as assigned.

E ducation and Work Experience

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of three (3) to five (5) years of related experience.

Skills and Knowledge

Proficient in Microsoft Word, Excel, and Power BI

Prior experience in SAP is desirable

Strong written and verbal communication skills

Excellent interpersonal skills

Strong customer service orientation and focus

Excellent organizational skills with a keen attention to detail

Self-motivated, goal-oriented and capable of thriving in a fast-paced environment

Strong analytical skills; ability to analyze data / situations

Ability to perform tasks with a high degree of accuracy; thorough and organized

Able to professionally support management decisions and accurately follow through on directives

Able to make sound judgments and initiatives and communicate them effectively

Ability to assimilate and summarize information in an appropriate context

Commercial acumen, as well as the ability and willingness to be hands-on

Experience collaborating with multi-disciplinary, diverse, and dynamic team(s) with varying levels of responsibility

Resourceful in pursuing or recommending new ideas and / or procedures

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies : AmerisourceBergen Services Corporation