Director of Field ServicesCommercial Programming Systems, Inc. • Los Angeles, CA, US
No longer accepting applications
Director of Field Services
Commercial Programming Systems, Inc. • Los Angeles, CA, US
7 days ago
Job type
- Full-time
Job descriptionBachelors degree in Engineering, Operations Management, or a related field. 10+ years of progressive experience in field services, service delivery, or operations in a technology or services-driven organization. 5+ years of people leadership experience, including managing managers or senior technical professionals. RCDD or DCDC certification. Strong knowledge of IT infrastructure, network solutions, and field engineering services. Proven track record with data center buildouts and large-scale field deployments. Exceptional communication and stakeholder management skills. MBA or Masters degree. Certifications such as PMP, ITIL, Lean Six Sigma, and / or CDCDP. Experience with enterprise clients in cloud computing, telecommunications, or managed services. Familiarity with Nvidia sales or related partner ecosystems. An established industry network for talent recruitment efforts. Willingness to travel up to 3040% as needed. Commitment to ongoing security awareness training and compliance with company policies.
Job Title : Director of Field Services
Key Responsibilities :
- Operational & Strategic Execution : Implement and support the Field Services strategy aligned with business objectives and growth initiatives. Develop scalable service delivery models, best practices, and tools to enhance operational efficiency, consistency, and quality.
- Team Leadership & Development : Lead and mentor Field Services managers and team members, instilling a culture of accountability and continuous improvement. Identify skills gaps and collaborate with leadership on targeted training plans to prepare your team for current and future challenges.
- Operational Excellence & Performance Management : Standardize workflows and operational procedures to optimize service delivery and client outcomes. Monitor key performance indicators (KPIs) and maintain compliance with safety and regulatory standards.
- Client Engagement & Escalations : Serve as a senior point of contact for clients, ensuring alignment between service delivery and client expectations. Take charge of issue resolution, nurturing strong relationships built on trust and reliability.
Required Skills :
Nice to Have Skills :
Other Requirements :
Contact Amee Parmar
amee@cpsinc.com
408-348-1548
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Director of Field Services • Los Angeles, CA, US
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