Night Auditor - The Cloudveil Hotel

Night Auditor Position

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egosjust a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Our Values We Engage and We Listen We Care and We Own We Provide and We Ensure We Appreciate and We Have Fun

Job Summary

The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations. They will have a dual role as a Front Desk Agent and Auditor.

Job Duties

• Night Audit Perform nightly audits of the POS and PMS. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates and closing and securing closed hotel areas.
• Front Desk Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance, housekeeping requests, answering and directing phone calls and retail store sales.
• Concierge Manage guest experience by informing guests of various activities and dining around the area. Booking any activity or reservations as requested by the guest.
• Watch for safety hazards and report them immediately to your Department Supervisor.

Responsibilities

Minimum Requirements

Education : High School graduate or GED certificate, with an aptitude for math. Experience : Previous hotel front desk and PMS computer experience a plus. Other skills : Basic computer skills a must. Must be able to work well with others and be detail oriented. Must be able to work alone and over night shifts.

Physical Requirements

Employees must fulfill their performance standards for this position and comply with the policies, rules, and procedures of The Cloudveil, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification, and addition as deemed necessary by The Cloudveil. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other hotel / company officials.

Benefits + Wellness Resources + Training & Development + Short Term & Long Term Disability + Paid Time Off (Vacation, Sick & Public Holidays) + Life Insurance (Basic, Voluntary & AD&D) + Retirement Plan (401k, IRA) + Health Care Plan (Medical, Dental & Vision)