Studio Manager LA

Overview

POSITION : Studio Manager – Santa Monica

REPORTS TO : US Regional Manager

BASED AT : FACEGYM Studio

HOURS : 5 Days per week (Full Time)

Job Summary

The Studio Manager is responsible for overseeing the day-to-day operations across the studio, driving revenue and profitability, and leading and supporting a high-performing team. In this role, you will champion exceptional customer service, foster a positive and motivating work environment, and ensure consistent financial growth. This position reports to the District Manager for NY & LA.

Key duties and responsibilities

• Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve
• To have a strong focus on client loyalty. Assessing occupancy rates and inspiring the team to continually improve on their own occupancy and rebook goals
• Drive the success of the membership programme by promoting its benefits to clients, encouraging sign-ups, and ensuring the team are knowledgeable and confident in discussing the programme with customers
• Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools / equipment required to carry out the full range of workouts
• Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s
• Ensuring health & safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the studios and work stations are clean and presentable
• Having the confidence to support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime
• Maintain an exceptional customer experience by ensuring the team are delivering Workouts in accordance with workout protocols consistently
• To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
• Building and constantly updating knowledge on skincare, products and Workouts
• Being a positive, motivated and well-informed team player
• Recruit new trainers into the team and safeguard their induction program
• Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed throughout the whole team and measures taken with individuals if required
• Accurately completing and checking all required paperwork and reports for the store and the team
• Being skilful on Zenoti system, accuracy is key and ensuring your team are the same
• Operating efficiently point of sale systems, card machines and tills
• Conduct bi-annual performance reviews for all team members, developing clear action plans to support growth and accountability
• Conduct investigations into employee relations matters when required, in partnership with the People team, ensuring fairness, confidentiality, and compliance with company policies.
• Working and supporting management cover across locations and sites to further support and drive the business

Our Culture

FaceGym promotes a working culture that is positive, inspirational and inclusive; teams are diverse and it’s this diversity that drives success. We believe people perform better when they can be themselves in a healthy and supportive team environment.

Person Specification

The ideal candidate will :

Why Join FaceGym?

At FaceGym, we’re committed to supporting our team with the same high standards we bring to our clients. When you join us, you’ll have access to :

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