Client Solutions Manager

Client Solutions Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We're Hiring for a Client Solutions Manager in the East Region of the United States! If you are excited and passionate about helping Solve Water, consider joining our team today! Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world's most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

The Role

The Client Solutions Manager will be responsible for becoming a trusted advisor and partner to clients by leading digital transformation programs that will meaningfully improve their operations. In this role, the incumbent will also develop deep insight into your clients' financial outlook, strategic priorities, leadership team, consulting ecosystem, and digital transformation objectives. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. This is a remote role, covering the Eastern Region on the US. Travel will be required.

Core Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Identify top priority client organizations and develop and execute an account strategy for each.
• Generate orders and business in new and existing accounts.
• Work with marketing and other key stakeholders to plan and execute pipeline generating and pipeline closing activities.
• Develop close relationships with top leaders (C-suite and 1-2 layers down) in core client organizations within your assigned region.
• Establish a deep familiarity in each utility's budget and capital improvement plan, strategic priorities and challenges, and stakeholder environment, leveraging research frameworks and support from the Marketing team.
• Understand key pain points and drivers of utility as a whole and the individual priorities of various leaders in the utility.
• Act as industry thought leader, obtaining industry engagement, and speaking opportunities to raise Xylem profile in the region as well as nationally.
• Serve as the focal point for developing digital performance transformation programs.
• Introduce clients to Xylem capabilities in our core areas (leveraging colleagues such as Client Solutions Architects in specific domain areas).
• Take primary responsibility for managing client pitches and moving them through contracting and procurement.
• Develop a client dossier for each key account in your region to gain a thorough understanding of existing account activities across all of Xylem (including third-party distribution) by working across organizational boundaries and serve as the "connective tissue" for Xylem's client teams.
• Work collaboratively across Xylem to align and establish joint priorities and pursuits.
• Participation in Xylem Watermark volunteer activities.

Qualifications

The estimated salary range for this position is $120,000 to $140,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.