Housekeeping Room Attendant - 1st Shift - Full Time

Job Description

Job Description

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts.

Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates.

We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown and start your unstoppable career here.

This is a full time position with 1st shift hours. Weekend availability required.

This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

Creating guest’s satisfaction by ensuring the 4-Diamond cleanliness of each guest room.

DAILY RESPONSIBILITIES

• Timely clean and re-stock all areas of the guest room per established quality standards using a vacuum, broom, department-issued cleaning chemicals
• Clean checkouts at a 33 minute per room pace
• Clean stayovers at a 24 minute per room pace
• Timely address guest complaints and / or requests with professionalism and patience within a ten-minute time frame
• Accurately follow the workflow provided by the supervisors, expediters, and Ipad to complete the daily assignment and production standards, which can range from 14 up to 19 rooms per 8-hour shift.
• Timely report maintenance issues in rooms through the use of your issued Ipad
• Move and arrange furniture per established standards
• Keep cart well-stocked, tidy, and clear of unapproved items at all times
• Attend all mandatory departmental meetings
• Bend, stoop, stand, and walk for the duration of the shift
• Lift at least 50 lbs
• Arrive to work on time and prepared to start shift on any day scheduled
• Timely complete all daily responsibilities / cleaning task list per established quality standards
• Communicate effectively and timely with floor supervisors and housemen on needs and progress
• Timely and accurately perform any other tasks as assigned by the inspectors, supervisors, or managers
• Clean all guest rooms on daily assignment within allotted time and within established quality standards
• Make beds per established quality standards
• Clean all areas of bathrooms per established quality standards
• Complete daily projects as assigned
• Use and maintain equipment properly per established safety and quality standards
• Maintain assigned area including but not exclusively hallways, windows, elevator landings and guest rooms per established safety and quality standards
• Communicate daily with team leaders, housemen and managers
• Timely report all damage to team leader or managers
• Timely report and hand over personal property left by guests
• Use all chemicals properly and safely as required by product safety labels and OSHA standards
• Perform deep cleaning as assigned per established quality standards
• Maintain linen properly and per established quality standards
• Maintain guest rooms to standards set by management
• Maintain hotel assets at all times
• Work in a fast paced, busy, and occasionally noisy environment
• Able to work with frequent dirt, dust
• Able to work with occasional smoke Timely report guest violations of established policies
• Safely maneuver and control housekeeping cart, which requires exerting 50 lbs. of force
• Any and all other duties assigned by management

ESSENTIAL SKILLS

• Able to work alone or in a team atmosphere
• Excellent customer service skills
• Effective listening skills
• Professional
• Organizational skills
• Able to work and adapt to a fast-paced environment
• Able to work in a busy and occasionally noisy environment
• Able to work with frequent dirt, dust, and fumes
• Able to work varied shifts, including weekends and holidays
• Detail Oriented
• Able to attend departmental meetings.
• Always look for ways to assist guests and go above and beyond to provide guest service.
• Able to reads or listen to Daily Beat.
• Able to reads and understand all memos that pertain to the housekeeping department.
• Able to bend, stoop, stand, and walk long distances for the duration of the shift
• Able to lift at least 50lbs repetitively.
• Able to complete all daily responsibilities / cleaning task list.
• Able to use a multitude of designated chemicals to clean the assigned areas.
• Able to work independently and follow directions as assigned by supervisors
• Able to complete standards according to established procedures
• Meet guest satisfaction by cleaning at a 96% cleanliness standard
• Able to complete 14 vacant dirty rooms within an 8-hour shift : 14 showers, 14 tubs, 14 toilets, 14-28 beds

EDUCATION and / or EXPERIENCE

High school diploma or equivalent preferred, related experience is preferred.

At least one year of Hotel Housekeeping experience.