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IT Helpdesk Support Specialist Bilingual in Korean and English

IT Helpdesk Support Specialist Bilingual in Korean and English

SBT Global, Inc.Whittier, CA, United States
17 hours ago
Job type
  • Full-time
Job description

Job Description

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Assist users in resolving hardware, software, and network-related issues.
  • Walk users through problem-solving processes and provide step-by-step solutions
  • Diagnose and troubleshoot technical issues reported by end-users.
  • Escalate complex problems to the appropriate IT support teams for resolution.
  • Perform root cause analysis and implement solutions to prevent recurring issues.
  • Maintain accurate records of user issues, solutions provided, and other relevant

information.

  • Create and update knowledge base articles to facilitate self-help for end-users.
  • Install, configure, and update software applications and operating systems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks

    • (WAN), and other systems.

  • Conduct routine checks and maintenance tasks to ensure system stability and security.
  • Provide basic training to end-users on using hardware and software applications.
  • Create and deliver user guides and tutorials for common issues.
  • Collaborate with other IT support teams and departments to resolve complex issues.
  • Participate in meetings and contribute to the improvement of IT processes.

    • Qualifications : Qualifications

  • Proven experience as an IT Help Desk Support or similar role.
  • Knowledge of computer hardware, software, and troubleshooting techniques.
  • Strong communication and customer service skills.
  • Familiarity with help desk software and remote desktop tools.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support

    • Technician) are a plus.

  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Bilingual in Korean and English

    • Additional Information

  • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company

    • policy

  • 401 (k) Retirement Plan with up to 5% match per company policy
  • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
  • BTA Insurance (Business Travel Accident Coverage)
  • Company provided lunch
  • Paid-time off (PTO) and Paid Holidays per company policy
  • Celebration & Condolence Benefits per company policy
  • Holiday Gift certificates per company policy
  • FSA (Flexible Spending Account) per company policy
  • DCFSA (Dependent Child Care Spending Account) per company policy
  • HSA (Health Savings Accounts) per company policy
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    It Helpdesk Support • Whittier, CA, United States

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