IT Helpdesk Support Specialist - Bilingual in Korean and English
SBT Global, Inc.Whittier, CA, United States1 day ago
Job type
- Full-time
Job descriptionEntry Level : starting from $50K (DOE) Manager Level : around $70K (DOE) Respond to user inquiries and provide technical support via phone, email, or in-person. Assist users in resolving hardware, software, and network-related issues. Walk users through problem-solving processes and provide step-by-step solutions Diagnose and troubleshoot technical issues reported by end-users. Escalate complex problems to the appropriate IT support teams for resolution. Perform root cause analysis and implement solutions to prevent recurring issues. Maintain accurate records of user issues, solutions provided, and other relevant Create and update knowledge base articles to facilitate self-help for end-users. Install, configure, and update software applications and operating systems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks Conduct routine checks and maintenance tasks to ensure system stability and security. Provide basic training to end-users on using hardware and software applications. Create and deliver user guides and tutorials for common issues. Collaborate with other IT support teams and departments to resolve complex issues. Participate in meetings and contribute to the improvement of IT processes. Proven experience as an IT Help Desk Support or similar role. Knowledge of computer hardware, software, and troubleshooting techniques. Strong communication and customer service skills. Familiarity with help desk software and remote desktop tools. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support A degree in Computer Science, Information Technology, or a related field is preferred. Bilingual in Korean and English Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company 401 (k) Retirement Plan with up to 5% match per company policy Life Insurance and AD&D (Accidental death & Dismemberment) per company policy BTA Insurance (Business Travel Accident Coverage) Company provided lunch Paid-time off (PTO) and Paid Holidays per company policy Celebration & Condolence Benefits per company policy Holiday Gift certificates per company policy FSA (Flexible Spending Account) per company policy DCFSA (Dependent Child Care Spending Account) per company policy HSA (Health Savings Accounts) per company policy
Company Description
Seeking a proactive and customer-focused IT Helpdesk Support Specialist to provide
technical assistance to stores in the California region. The ideal candidate will be responsible for
troubleshooting hardware, software, and network-related issues while ensuring efficient IT
support operations. This role requires strong problem-solving skills, attention to detail, and the
ability to communicate technical concepts to non-technical users.
Onsite - Full-Time
Work Hours :
- Monday to Friday, 8 : 00 AM - 5 : 00 PM
Salary :
Job Description
information.
(WAN), and other systems.
Qualifications
Technician) are a plus.
Additional Information
policy
Create a job alert for this search
It Helpdesk Support • Whittier, CA, United States
Related jobs Respond to user inquiries and provide technical support via phone, email, or in-person.Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving pr...Show moreLast updated: 1 day ago 
Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 18 hours ago
As we modernize our technology systems, we are seeking an experienced IT Systems Analyst to design and optimize system architecture, lead automation initiatives, and support our long-term IT strate...Show moreLast updated: 6 days ago
Field Desktop Support Tech- Bilingual in English and Korean Role : .Full Time Shift Time : 12 noon- 8 PM PT Location : Orange County, CA Onsite / In-person Responsibilities : Desktop support experi...Show moreLast updated: 30+ days ago
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best.
When a network goes down, vital information may be l...Show moreLast updated: 12 days ago
A company is looking for a Customer Support Specialist (Shift Mon-Fri, 9 : 00am-5 : 00pm GMT).Key Responsibilities Support customers by managing inbound tickets and live chats regarding product issue...Show moreLast updated: 30+ days ago
Onsite Bilingual IT technician to support both our office staff and retail store team.You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardwa...Show moreLast updated: 30+ days ago
Handle technical inquiries from overseas customers (primarily in English and Chinese, with some minor languages), resolve issues related to the installation, operation, and troubleshooting of breas...Show moreLast updated: 2 days ago
Adecco is seeking a bilingual Korean Executive Assistant / Business Support Assistant to provide exceptional logistical and administrative support for executive operations.This role is pivotal in en...Show moreLast updated: less than 1 hour ago
Onsite Bilingual IT technician to support both our office staff and retail store team.You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, so...Show moreLast updated: 11 days ago Driving with Uber is an alternative to a part-time or full-time job and can get you earning cash on the road quickly.Driving with Uber allows you to earn quick cash while maintaining the flexibilit...Show moreLast updated: 18 hours ago )
Under general supervision from the Network System Administrator (NSA) and IT (Information Technology) Director, provide technical client support for the Department of Intercollegiate Athletics (DIA...Show moreLast updated: 8 days ago
This role requires hands-on technical support across hardware, software, networking, SAP, and point-of-sale (POS) systems.
The ideal candidate is customer-focused, resourceful, and capable of troubl...Show moreLast updated: less than 1 hour ago
The Zillow End-User Support team delivers IT support to all internal employees, ensuring a best-in-class customer experience.
We leverage modern tools and platforms-including SCCM, JAMF, ServiceNow,...Show moreLast updated: 1 day ago
Accounts Payable Specialist who will be responsible for payments and controlling expenses by receiving, processing, verifying, and reconciling invoices.
This role is hybrid in Monrovia, CA and can p...Show moreLast updated: 30+ days ago
The Senior IT Operations Analyst oversees the delivery of End-User Computing (EUC) and Helpdesk provided vendor teams, ensuring smooth day-to-day IT operations, high-quality support, and efficient ...Show moreLast updated: 30+ days ago
Are you a detail-oriented accountant who enjoys working in a hands-on, fast-paced environment? We’re a growing company looking for a.
If you have strong QuickBooks experience (or any other accountin...Show moreLast updated: 30+ days ago
IT Support Specialist - Connectivity Support.Primarily Remote – Some travel to sites as needed – Must be local to Los Angeles, CA or Phoenix, AZ.
Hours over 40 will be paid at Time and a...Show moreLast updated: 30+ days ago
- Promoted
IT Helpdesk Support Specialist Bilingual in Korean and English
SBT Global, Inc.Whittier, CA, United StatesFull-time
- Promoted
- New!
Flexible Gig - Drive with Uber
UberPhelan, CA, USFull-time +1
- Promoted
IT Specialist
Aramco ImportsCommerce, CA, United StatesFull-time
Desktop Support Technician- Bilingual in English and Korean
OSI DigitalFountain Valley, CA, CA, USFull-time
Quick Apply
- Promoted
Information Technology Professional (IT Support)
US NavySanta Ana, California, United StatesPart-time
- Promoted
Customer Support Specialist
VirtualVocationsLong Beach, California, United StatesFull-time
IT Tech Specialist (Korean and English) | 2025PX05005 | AVON-224|AST-46635
Mindverse Consulting ServicesLos Angeles, CA, usFull-time
Quick Apply
- Promoted
Technical Support Specialist
MomcozyOntario, CA, United StatesFull-time
- Promoted
- New!
Executive Assistant, bilingual Korean
AdeccoUSAFountain Valley, CA, United StatesFull-time
- Promoted
IT Tech Specialist (Korean and English) | |
Mindverse Consulting ServicesLos Angeles, CA, United StatesFull-time
- Promoted
- New!
Flexible Hours - Drive with Uber
UberPhelan, CA, USFull-time +1
- Promoted
IT Technical Support Specialist
University of California - Los Angeles (UCLA)Los Angeles, CA, United StatesFull-time
- Promoted
- New!
IT Tech Specialist
NSIT SolutionsLos Angeles, CA, United StatesFull-time
- Promoted
IT Support Specialist
ZillowIrvine, CA, United StatesFull-time
- Promoted
Accounts Payable Specialist
Vaco by HighspringAltadena, California, United StatesFull-time
- Promoted
IT Services Senior Analyst
Los Angeles TimesEl Segundo, CA, United StatesFull-time
- Promoted
Sr. Accountant (Bilingual Korean / English)
Woojin IsaSanta Fe Springs, California, United StatesFull-time
- Promoted
IT Support Specialist - Connectivity Support (Remote Southwest USA)
Blue Star Partners LLCLos Angeles, CA, USRemote
Full-time