Customer Support Specialist

A company is looking for a Customer Support Specialist to provide high-quality support across various communication channels.

Key Responsibilities

Handle inbound and outbound customer interactions professionally and courteously

Resolve customer issues by understanding their needs and utilizing available resources

Document customer interactions and escalate issues as necessary to ensure timely resolutions

Required Qualifications

2+ years of experience in customer service or technical support in a contact center environment

High School Diploma or GED required; Associate degree preferred

Proficient computer skills, including Microsoft Office; experience with Salesforce is a plus

Exhibit a passion for exceptional customer service and professionalism

Ability to work under pressure and manage multiple priorities effectively