Customer Support Specialist

A company is looking for a Customer Support Specialist I.

Key Responsibilities

Obtain corrected or missing documentation from patients

Review and process durable medical equipment and diagnostic orders

Schedule appointments for patients and manage order flow from third-party platforms

Required Qualifications

2+ years of experience in patient-facing administrative or clinical support roles

Proficiency in helpdesk software, preferably Zendesk

Experience in a remote role for over a year

Familiarity with customer relationship management tools is a plus

Experience with digital ordering platforms is advantageous