Onsite Account Coordinator

Onsite Account Coordinator

The Account Coordinator is responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties / communities by selling and promoting Blue Stream products, including video, high-speed Internet, and voice. Develop strong relationships with property management that is conducive to the sale and retention of Blue Stream products and services. Provide ongoing sales support to assigned MDU properties. Utilizes advanced knowledge of Blue Stream's products and services as well as sales process experience to maximize sales. Works with moderate guidance in own area of expertise.

Key Responsibilities

• Update Bulk Checklist and Ops SharePoint with implementation timeline, onsite hours, and contact information.
• Submit marketing tickets for collateral throughout the launch process including, but not limited to, Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, Certified Letters, etc.
• Work with Billing and MIS teams to test billing codes.
• Attending all property meetings, including, but not limited to, board meetings, town halls, update meetings, etc.
• Conduct training in Blue Stream products and services during the installation period to familiarize community residents with our platform.
• Be onsite throughout the entire launch of the project, beginning with the start of registrations and installation scheduling.
• Be available to residents to answer questions about Blue Stream products, rate sheets and porting of phone numbers.
• Handles all escalated customer and onsite subscriber issues.
• Create orders utilizing the ICOMS billing system for appointments and updating accounts.
• Utilize data entry systems to register new clients for their bulk community services.
• Educate Residents on additional options above the bulk agreement to meet the needs of the customer and ensure a positive Customer experience.
• Handoff launch or conversion to normal operations and account management when appropriate.

Skills, Knowledge & Expertise

Job Benefits

About Blue Stream Fiber

Blue Stream Fiber has over 45 years of industry experience, servicing Florida with amazing internet, TV, and phone products. We are the best in state, but that isn't the only reason to choose us. We constructed our own advanced fiber network to deliver an innovative array of products supported by a best-in-class customer service.

Our team operates with a clear mission : based locally means we act locally. We take pride in thinking and acting with the customer in mind knowing they could be our neighbor, our friend or even our own family. Our team is passionate about and dedicated to ensuring our customers and neighbors receive the most reliable services that will enrich their lives. When you need us, our customer service and technical support team members based in Coral Springs, Indiantown, Orlando and Port St. Lucie are ready to assist you.