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.NET Support Specialist
.NET Support SpecialistTata Consultancy Services • Los Angeles, CA
.NET Support Specialist

.NET Support Specialist

Tata Consultancy Services • Los Angeles, CA
30+ days ago
Job type
  • Full-time
Job description

TechnicalSupport :

  • Provide day-to-day support for .NETapplications, addressing issues raised by users and ensuring timely resolution.
  • Offer technical assistance to users viaphone, email, or in-person, guiding them through resolution processes.

Troubleshooting :

  • Diagnose and resolve application issues,performing root cause analysis to prevent recurrence.
  • Utilize debugging tools to identify and fixbugs in the application code.
  • Work with log files, exception reports, andother diagnostic tools to pinpoint issues.
  • Collaboration :

  • Work closely with development teams tounderstand application functionalities, enhancements, and deployments.
  • Act as a liaison between end-users anddevelopment teams to communicate user needs and system enhancements.
  • Participate in code reviews to ensure codequality and adherence to best practices.
  • Monitoring :

  • Monitor application performance andavailability, using tools and techniques to proactively identify and addresspotential issues.
  • Implement and manage monitoring solutionssuch as Application Insights, New Relic, or custom monitoring scripts.
  • Documentation :

  • Create and maintain detailed supportdocumentation, including issue logs, FAQs, and knowledge base articles.
  • Document common issues and their resolutionsto improve the support process.
  • UserTraining :

  • Assist in training end-users on applicationfunctionalities and best practices.
  • Develop training materials and conducttraining sessions for new features or applications.
  • IncidentManagement :

  • Manage and track incidents using a ticketingsystem (., JIRA, ServiceNow), ensuring all tickets are resolved within SLA.
  • Escalate complex issues to appropriate teamsor senior support staff as needed.
  • Maintenance :

  • Assist in application maintenance tasks suchas updates, patches, and upgrades.
  • Coordinate with IT and development teams toschedule and implement maintenance activities.
  • PerformanceOptimization :

  • Analyze application performance and makerecommendations for improvements.
  • Work on performance tuning and optimizationof .NET applications.
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    Support Specialist • Los Angeles, CA

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